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Zuora CPQ

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableZuora AIRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableZuora AIRelease NotesBasicsEntitlementsSupport and policies

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Enable and use Flexible Billing Attributes in CPQ X

Subscription communication profile

This articles describes about subscription communication profile and how to select a communication profile in Quote Studio to override or inherit Billing Account communication profiles.

Subscription Communication Profile lets you specify a communication profile for an individual subscription in Quote Studio. Unlike the communication profile on the quote, which applies to the Billing Account, the Subscription Communication Profile applies only to the selected subscription. This allows multiple subscriptions under the same Billing Account to use different communication profiles. Subscription Communication Profile applies for new, amendment, and renewal subscriptions in both Single Subscription Quoting (SSQ) and Multi Subscription Quoting (MSQ).

Prerequisites

  • Flexible Billing in Quote Studio is enabled in Quote Studio settings.

  • Communication profiles are configured in Zuora Billing for the target entity.

  • Access is available to the Subscription Billing Attributes section in Quote Studio.

  • The Subscription Communication Profile field is added to the CPQX_Subscription_Billing_Attributes field set on the Quote Object to display the field in Quote Studio.

No additional communication profile records are required in CPQ X. Quote Studio retrieves the available communication profiles from Zuora Billing.

Select a subscription communication profile

In Quote Studio, under the Subscription Billing Attributes section, select a value from the Subscription Communication Profile dropdown.

  • Default Profile from Account: The default option. The subscription uses the communication profile configured for the Billing Account.

  • Select a specific communication profile to override the Billing Account default for the selected subscription.

Note: For amendment and renewal quotes, Quote Studio uses the current communication profile of the subscription from Zuora Billing as the baseline. You can keep the account default or select a subscription communication profile, and CPQ sends the selected value during order submission.

Communication profile mapping

When the selected value is Default Profile from Account, CPQ X does not send communicationProfileId to Billing.

For amendment, renewal, and owner transfer CPQ X sets: clearingExistingCommunicationProfile = true. This setting clears any existing subscription-level override in Billing so the subscription falls back to the account default.

Last updated: July 1, 2026