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Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Error and info logging

Log samples

Review samples of error and informational logs from the QuoteStudioController, featuring execution details and error messages.

Error log sample 1
Idzqu__Log_Level__czqu__User_Id__czqu__Method_Name__czqu__Keep__c

zqu__Parent_Id__c

zqu__Error_Message__c

zqu__Stack_Trace__czqu__Duration__czqu__Details__c
a0POx0000099q3sMAAError005Ox00000J59VxIAJQuoteStudioController.previewSummariesFALSEa0yOx000002t9SvIAICode: 58730030, Message: The Charge is not allowed to be updated before the last segment effective start date 2025-03-13QuoteStudioController.previewSummaries0
Error log sample 2
Idzqu__Log_Level__czqu__User_Id__czqu__Method_Name__czqu__Keep__czqu__Parent_Id__czqu__Error_Message__czqu__Stack_Trace__czqu__Duration__czqu__Details__c
a0POx0000099q3sMAAError005Ox00000J59VxIAJQuoteStudioController.previewSummariesFALSEa0xRu0000048vlDIAQSystem.MathException: Divide by 0Class.zqu.QuoteStudioController.applyRules: line 1221, column 10
Log info sample 1 - rules execution
Idzqu__Log_Level__czqu__User_Id__czqu__Method_Name__czqu__Keep__czqu__Parent_Id__czqu__Error_Message__czqu__Stack_Trace__czqu__Duration__czqu__Details__c
a0POx0000099q3sMAAWInfo005Ox00000J59VxIAJQuoteStudioController.applyRulesFALSEa0yOx000002t9SvIAI137 Method Enter - applyRules - 2025-03-25 08:32:39 Rule Execution options - ruleIdsToExecute: () Rule Execution options - forceExecuteRules: false Rule Execution options - includeRemovedRatePlan: false Deserialize Rule Execution Options - Duration - 3 ms Deserialize QuoteState - Duration - 46 ms Rule Execution - Duration - 137 ms Method Exit - applyRules - 2025-03-25 08:32:39
Log info sample 2 - preview call
Idzqu__Log_Level__czqu__User_Id__czqu__Method_Name__czqu__Keep__czqu__Parent_Id__czqu__Error_Message__czqu__Stack_Trace__czqu__Duration__czqu__Details__c
a0POx000009FaClMAKInfo005Ox00000J59VxIAJQuoteStudioController.previewSummariesFALSEa0yOx000002t9SvIAI4795Method Enter - previewSummaries - 2025-03-25 08:14:48 requestId: a0yOx0000031GXWIA2_Amend Subscription_174289048545 Deserialize QuoteState - Duration - 112 ms Preview API call - Duration - 4457 ms Preview API call - IsAsync - false Preview Execution - Duration - 4795 ms Method Exit - previewSummaries - 2025-03-25 08:14:52
Log info sample 3 - saving preview metrics
Idzqu__Log_Level__czqu__User_Id__czqu__Method_Name__czqu__Keep__czqu__Parent_Id__czqu__Error_Message__czqu__Stack_Trace__czqu__Duration__czqu__Details__c
a0POx000009FmvCMASInfo005Ox00000J59VxIAJQuoteStudioController.savePreviewMetricsFALSEa0yOx000002t9SvIAI11902Method Enter - savePreviewMetrics - 2025-03-25 07:37:48 quoteStateJson: {"subscriptionActions":{"TermsAndConditions":{"attributes":,...{"total":2520,"inlinediscount":0,"subtotal":2520,"discount":0,"tax":0,"key":"Interval 2"}] Deserialize QuoteState - Duration - 47 ms Order Preview Response Execution - Duration - 7776 ms Order Preview - IsAsync - false Process Successful Preview Execution - Duration - 3177 ms Save Preview Metrics Execution - Duration - 11902 ms Method Exit - savePreviewMetrics - 2025-03-25 07:38:00
Log info sample 4 - save and submit
Idzqu__Log_Level__czqu__User_Id__czqu__Method_Name__czqu__Keep__czqu__Parent_Id__czqu__Error_Message__czqu__Stack_Trace__czqu__Duration__czqu__Details__c
a0POx000009FmySMASInfo005Ox00000J59VxIAJQuoteStudioController.saveQuoteDetailsTRUEa0yOx000002t9SvIAI8882Method Enter - saveQuoteDetails - 2025-03-25 07:37:35 isMSQ: false quoteStateJson: {"subscriptionActions":null,"subscription":{"rampIntervals":[],"productTimelines":{"a1aE2000004LPAnIAO"...,"Name":"ACME Airlines","Id":"001E2000016I652IAC"},"initialQuoteStartDate":"2025-11-10","subscriptions":null} accountDetailsChanged: false opportunityDetailsChanged: false Deserialize QuoteState - Duration - 121 ms Update Child Quotes - Duration - 0 ms Update Quote, Account, Opportunity Records - Duration - 948 ms Update & Delete Quote Amendment Records - Duration - 0 ms Save Product Timelines for Subscription - Duration - 7038 ms Save Quote Details Execution - Duration - 8882 ms Method Exit - saveQuoteDetails - 2025-03-25 07:37:44
Log info sample 5 - synchronous preview call
Idzqu__Log_Level__czqu__User_Id__czqu__Method_Name__czqu__Keep__czqu__Parent_Id__czqu__Error_Message__czqu__Stack_Trace__czqu__Duration__czqu__Details__c
a0POx000009FmySMASInfo005Ox00000J59VxIAJOrderMetricsApplicator.getPreviewFALSEa0yOx000002t9SvIAI2523Method Enter - getPreview - 2025-05-07 15:32:23 Sync Preview Request callout - 2025-05-07 15:32:24 Sync Preview Response received - 2025-05-07 15:32:26 Handle Sync Preview Response - Duration - 11 ms Get Order Preview Execution - Duration - 2278 ms Method Exit - getPreview - 2025-05-07 15:32:24
Log info sample 6 - asynchronous preview call
Idzqu__Log_Level__czqu__User_Id__czqu__Method_Name__czqu__Keep__czqu__Parent_Id__czqu__Error_Message__czqu__Stack_Trace__czqu__Duration__czqu__Details__c
a0POx000009FmySMASInfo005Ox00000J59VxIAJQuoteStudioController.getPreviewResponseFALSEa0yOx000002t9SvIAI12670Method Enter - getPreview - 2025-05-07 15:33:34 Async Preview Request callout - 2025-05-07 15:33:38 Method Exit - getPreview - 2025-05-07 15:33:39 Method Enter - getPreviewResponse - 2025-05-07 15:33:54 Async Preview Response received - 2025-05-07 15:33:55 Async Preview Response received - Duration - 17826 ms Handle Async Preview Response - Duration - 390 ms Get Async Order Preview Execution - Duration - 18216 ms Method Exit - getPreviewResponse - 2025-05-07 15:33:54
Log info sample 7 - Send to Zuora
Idzqu__Log_Level__czqu__User_Id__czqu__Method_Name__czqu__Keep__czqu__Parent_Id__czqu__Error_Message__czqu__Stack_Trace__czqu__Duration__czqu__Details__c
a0PRL00000BE1Yz2ALInfo005RL00000Icw5RYAROrderService.sendOrderRequestFALSEa0yOx000002t9SvIAI3573Method Enter - sendOrderRequest - 2025-08-06 07:12:39 ZuoraOrder request - {"subscriptions":[{"ramp"...]},"quote":{...},"orderActions":[{"type":"CreateSubscription",...,"customFields":{}} Prepare Post Order API call - 2025-08-06 07:12:39 RestApiService service - RestApiService:[GatewayApiCalls={ACTION_QUERY, GET_TAX_CODES, GET_INVOICE_TEMPLATES, GET_PRICING}, HTTP_METHOD_DELETE=DELETE, HTTP_METHOD_GET=GET, HTTP_METHOD_POST=POST, HTTP_METHOD_PUT=PUT, OAuthApiCalls={GET_TAX_CODES, GET_INVOICE_TEMPLATES, GET_PRICING}, apiCallEndpoints={GET_CATALOG=v1/catalog/products, GET_PAYMENT_PAGES=v1/hostedpages?version=2, GET_RAMPS=v1/subscriptions/{subscription-number}/ramps, GET_TAX_CODES=settings/tax-codes, POST_ORDER=v1/orders, PREVIEW_ORDER=v1/orders/preview, ACTION_QUERY=v1/action/query, ASYNC_INIT=v1/multi-part-orders, ASYNC_CREATE_SUBSCRIPTIONS=v1/multi-part-orders/{orderId}/subscriptions, ASYNC_ADD_ACTION=v1/multi-part-orders/{orderId}/subscriptions/{subscriptionId}/actions, ...}, apiCallMethods={GET_CATALOG=GET, GET_PAYMENT_PAGES=GET, GET_RAMPS=GET, GET_TAX_CODES=GET, GET_SEQUENCE_SETS=GET, GET_INVOICE_TEMPLATES=GET, POST_ORDER=POST, PREVIEW_ORDER=POST, ACTION_QUERY=POST, ASYNC_INIT=POST, ...}, call=POST_ORDER, gatewayRequest=null, httpMethod=POST, isGatewayUrl=false, isOAuth=false, request=RestRequest:[allowedMethods={DELETE, GET, HEAD, POST, PUT, TRACE}, en=null, http=System.Http[], request=System.HttpRequest[Endpoint=https://apisandbox.zuora.com/apps/v1/orders?returnIds=true, Method=POST], response=null, serviceName=v1/orders], servicePath=v1/orders] Sync PostOrder Request callout - 2025-08-06 07:12:39 Sync PostOrder Response received - 2025-08-06 07:12:43 Send Order Request Execution - Duration - 3573 ms Method Exit - sendOrderRequest - 2025-08-06 07:12:43
a0PRL00000BE1Z02ALInfo005RL00000Icw5RYAROrderService.sendOrderFALSEa0yOx000002t9SvIAI4695Method Enter - sendOrder - 2025-08-06 07:12:39 Building Order Request Data - 2025-08-06 07:12:39 Validating Order Data - 2025-08-06 07:12:39 Order Data Valid. Building Order Request - 2025-08-06 07:12:39 Calling sendOrderRequest - 2025-08-06 07:12:39 Response received - Duration - 3583 ms Handle Order Response - Duration - 389 ms Send Order Execution - Duration - 4695 ms Method Exit - sendOrder - 2025-08-06 07:12:43
a0PRL00000BE03a2ADInfo005RL00000Icw5RYAROrderService.previewOrderFalsea0yOx000002t9SvIAI3422Method Enter - previewOrder - 2025-08-06 08:21:50 Building Order Request Data - 2025-08-06 08:21:50 Validating Order Data - 2025-08-06 08:21:51 Order Data Valid. Building Order Request - 2025-08-06 08:21:51 Calling Preview sendOrderRequest - 2025-08-06 08:21:52 Preview Response received - Duration - 1640 ms Handle Preview Response - Duration - 62 ms Preview Order Execution - Duration - 3422 ms Method Exit - previewOrder - 2025-08-06 08:21:54

Last updated: November 25, 2025