This task guides you through the process of deactivating a payment gateway in your system.

Procedure

Learn how to troubleshoot timeout errors when deactivating a payment gateway instance by managing the Zuora Audit Trail settings.

Troubleshooting

<body id="concept-ac-194"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Deactivate payment gateway instances</h1><div class="body conbody"><p class="shortdesc">Learn how to deactivate payment gateway instances to prevent further transactions like voids or refunds.</p><p class="p">By deactivating a payment gateway instance, you can no longer issue transactions such as void or refund against those payments using this gateway.</p></div></article></main></body>

This guide provides information on managing the lifecycle of your payment gateway integrations in Zuora.

Manage payment gateways

Learn how to enable, set up, and update payment gateway B, test its functionality, and deactivate gateway A.

Learn how to deactivate payment gateway instances to prevent further transactions like voids or refunds.

Deactivate payment gateway instances

zuora-payments/manage-payment-gateway-integrations-and-payment-methods/manage-payment-gateways/deactivate-payment-gateway-instances

manage-payment-gateway-integrations-and-payment-methods/manage-payment-gateways/deactivate-payment-gateway-instances

<body id="topic-9918"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">zuora-footer</h1><div class="body"><div class="div custom-footer">
            <div class="div left-column"> <img class="image logo" src="https://zuora.deploy.heretto.com/v4/deployments/QPAZk6lsgXwvotedNERE/object/91e2cbe5-f650-465d-b2e0-001b64f6ed08?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6Inp1b3JhIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZC9vYmplY3RfdXVpZCI6IjkxZTJjYmU1LWY2NTAtNDY1ZC1iMmUwLTAwMWI2NGY2ZWQwOCIsImV4cCI6MTc2NjgzODI4OCwianRpIjoiZTY4ZjQ3Mjg5YTdiNDk3ZDgxZjBiOGFmYjZmYzE3NzkiLCJodHRwczovL2pvcnNlay5jb20vZXpkX2ZpbGVzZXQiOiJWZHdCeUJjM0lBa01wRU9LSFdxZCJ9.P1WLYkoJprPyG8vkQYwVkgzvAC2-711-OPJk0cZwmuo">
            </div>
            <div class="div right-column">
                <p class="p"><a class="xref j-external-link" href="https://www.zuora.com" target="_blank">Privacy Statement</a></p>
                <p class="p"><a class="xref j-external-link" href="https://www.zuora.com" target="_blank">Terms and Conditions</a></p>
                <p class="p"><a class="xref j-external-link" href="https://www.zuora.com" target="_blank">Cookie Preference</a></p>
                <p class="p">© 2025 Zuora Inc.</p>
            </div>
        </div></div></article></main></body>

zuora-footer

Developer Center

Find training and certifications to achieve your business needs

Zuora University

Connect, share, collaborate with the Zuora Community

Zuora Community

Fundamental Zuora information you should know

Basics

Explore entitlements for all Zuora product offerings

Entitlements

Learn the support and service policies at Zuora

Support and policies

Zuora Product Documentation

Monetize new offerings, create and manage subscriptions, and invoice customers

Zuora Billing

Collect and manage payments, reduce fraud, and boost acceptance

Zuora Payments

Build, customize, extend, and integrate with Zuora

Zuora Platform

Configure, price, and quote with speed and ease

Zuora CPQ

Optimize digital subscription Journeys and boost revenue growth

Zephr

Recognize, reconcile, and analyze revenue automatically

Zuora Revenue

Automate invoicing and collections to improve cash flow, mitigate financial risk, and ensure financial accuracy

Accounts Receivable

What is new and what is changing for every release

Release Notes

Zuora Payments provides an end-to-end solution for managing invoices, payment gateways, and automated collections.

Overview

Set up gateway integrations and manage payment methods, including Universal Payment Connector, stored credentials, and PSD2/SCA.

Manage payment gateway integrations and payment methods

Process payments using flexible integration methods and customize payment configurations to meet organizational requirements.

Process payments

Optimize your payment flows with Zuora’s orchestration tools by routing transactions across gateways, reducing failures, and safeguarding every payment.

Payment orchestration

Manage payment gateway reconciliation in Zuora using Real-Time and Batch methods, with options to monitor and export transaction data.

Welcome to Zuora Product Documentation

Explore our rich library of product information

Deactivate payment gateway instances

zuora-footer