Before enabling gateway reconciliation in your Adyen gateway instance, complete the following tasks in your Adyen merchant account:

• Create report user credentials in the Adyen gateway to receive the settlement reports. The report user credentials will be entered in the Reconciliation Username and Reconciliation Password fields in the configuration page of the Adyen gateway instance. Report user credentials usually have the prefix report_ and are different from the credentials used for web service transactions. Contact support@Adyen.com if you need help creating report users and validating the credentials.

• Configure your time zone setting in your Adyen merchant account to match the Zuora data center hosting your tenant: Zuora Data Center Base URL for Production Environment Time Zone US Cloud Data Center 1 https://na.zuora.com/ https://rest.na.zuora.com/ Coordinated Universal Time (UTC) US Cloud Data Center 2 https://www.zuora.com/ https://rest.zuora.com/ Pacific Standard Time (including daylight savings time) EU Cloud Data Center https://eu.zuora.com/ https://rest.eu.zuora.com/ Coordinated Universal Time (UTC) APAC Cloud Data Center https://ap.zuora.com/ https://rest.ap.zuora.com/ Coordinated Universal Time (UTC)

The following are tips to consider when configuring your Adyen Gateway with gateway reconciliation enabled:

• For Zuora to perform gateway reconciliation with multiple merchant accounts, each merchant account must be subscribed to the report Payment Accounting Report in Adyen's backoffice.

• If there are two instances of the same report with the same name, Zuora gateway reconciliation job might fail. Contact support@Adyen.com to remove the duplicate report.