Learn how to obtain detailed information on Authorize.net payment gateway errors, including response codes and support contact details.

1. Search the Authorize.net online documentation for information on response codes.
2. Look up the transaction by the transaction ID number (in the Zuora payment detail page, this is the Reference ID and Secondary Reference ID numbers) in your merchant account to see if more information is provided; often you will see more than just the response (reasons) code and response message in Zuora.
3. If you require additional information, you can contact Authorize.net Support directly at (801) 492-6450 and ask to be transferred to Authorize.net customer support. The Authorize.net Customer Support representative will ask you for:

   • Your Authorize.net Account’s Gateway ID number. This is required for them to support you and log a case.

   • The name of business (your company name).

   • The name, email address, and phone number of the person requesting support (that is, your name, email address, and phone).

   • The Transaction ID (in Z-Payments, this is the Reference ID) for the failed payment.