Response codes for troubleshooting refunds
This document provides response codes from the Authorize.net gateway to troubleshoot refund issues.
The following response codes can be returned by the Authorize.net gateway for refund problems.
|
Response Code |
Response Reason Code |
Response Reason Text |
Notes |
Next Steps |
|---|---|---|---|---|
|
3 |
11 |
A duplicate transaction has been submitted. |
A transaction with identical amount and credit card information was submitted two minutes prior. |
Wait 2 minutes before creating another refund for the same account. |
|
3 |
54 |
The referenced transaction does not meet the criteria for issuing a credit. |
None |
A refund can only be issued once a payment has settled. If the payment has not settled, you can void a payment instead of issuing a refund. |