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Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Set up payment gateway integrations

Chase Orbital payment gateway integration

Zuora supports integration with Chase Orbital payment gateway, offering various versions and payment methods, including ACH, Apple Pay, and credit cards. The integration also supports features like 3D Secure 2.0, Delayed Capture, and Level 2/3 card data processing.

Zuora supports the following Chase Orbital payment gateway integration versions:

  • Chase Paymentech Orbital Gateway: We recommend using this version.

  • Chase Paymentech Orbital Gateway, API v7.0.1

Zuora does not support version 6.3.0 or version 6.4.4 any longer. You cannot create new Orbital gateway instances of either of these versions, but existing instances in your Zuora tenant continue to work.

Supported payment methods

The Chase Orbital payment gateway integration supports the following payment methods:

  • ACH - If the Chase Orbital gateway is flagged as Business Checking, ACH transactions will be processed as Cash Concentration and Disbursement (CCD) transactions. ACH payment method verification is supported through the ValidiFi account validation service. See Enable the support for ValidiFi account validation for ACH for details.

  • Apple Pay - Apple Pay is available for Chase Paymentech Orbital and Chase Paymentech Orbital 7.0.1. For more information on implementation instructions, see Set up Apple Pay .

  • Credit Card/Prepaid Card/Gift Card , including:

    • Visa

    • MasterCard

    • American Express

    • Discover

    • JCB

  • Credit Card Reference Transactions - Not available for Orbital 6.3.0.

  • Debit Card (using Debit Card networks) - Canadian PAD is not supported.

  • Google Pay - Google Pay is available only for Chase Paymentech Orbital. To set up and use a Google Pay payment method, follow the instructions in Set up Google Pay .

  • Paze - Paze is available only for Chase Paymentech Orbital. To set up and use Paze as a payment method, follow the instructions in Set up Paze .

  • Safetech Fraud and Security - Not available for Orbital 6.3.0.

  • SEPA - Not available for Orbital 6.3.0.

  • UK Direct Debit - Not available for Orbital 6.3.0.

For more information about setting up payment methods in Zuora, see Define and set up payment methods .

Credit Card Reference Transactions

Complete the following prerequisites for credit card reference transactions:

  • Enable the credit card reference transaction method of payment. To complete this action, click your username at the top right, navigate to Settings > Payments > Payment Method, click Edit , and select CC Reference Transaction .

  • Contact Zuora Global Support to enable the Payment Tokenization feature for your tenant.

Zuora supports Orbital tokens. Tokens are used for credit card reference transactions in Zuora. A reference transaction is simply a representation of a credit card payment method without having sensitive payment method information like the credit card number stored in Zuora. Please note that the token cannot be used with another gateway, which is why we recommend storing credit card information in Zuora whenever possible.

Note:

Currently, only existing Chase Orbital Payment Gateway tokens are supported as a Credit Card Reference Transaction payment method type. Creating tokens in Zuora is not supported.

Support for 3D Secure 2.0

See Enable 3DS2 for Chase Orbital gateway integration and Zuora’s implementation of 3D Secure 2.0 for more information.

Support for Delayed Capture

The Delayed Capture feature allows you to authorize the availability of funds for a transaction but delay the capture of funds until a later time. Chase Paymentech Orbital supports Delayed Capture for Credit Card and Google Pay payment methods. For how to use the Delayed Capture feature, see Payment Authorization in Zuora API Reference.

Support for Level 2 and Level 3 card data processing

The Chase Orbital payment gateway integration supports processing Level 2 and Level 3 credit card data. For more information, see the following articles:

  • Level 2 and Level 3 data mapping for Chase Orbital gateway

  • Set up and configure a Chase Orbital payment gateway instance

  • Level 2 and Level 3 Card Data

Support for stored credential profiles

Only the Chase Paymentech Orbital Gateway version of the integration includes support for the Stored Credential Transactions framework and the sharing NTI feature. For details, see Support for stored credential transactions overview .

Support for Payment Method Updater

Zuora is pre-integrated with Chase NCB Account Updater service. To set up the Chase PMU service in Zuora, see Configure Chase Payment Method Updater for more information.

Supported Gateway Options fields

You can submit additional information to the Chase Orbital gateway by using Gateway Options fields. For details about the fields supported by the Chase Orbital payment gateway integration, see Gateway Options Fields supported by Orbital Gateway integration .

Support for identifying CIT/MIT transactions

Chase Orbital gateway integration recognizes Cardholder-Initiated Transactions (CIT) and Merchant-Initiated Transactions (MIT).

Limitations

The following Gateway Reconciliation event types are not supported by Zuora's implementation with the Chase Orbital gateway:

  • Refund reconciliation

  • The chargeback event type of payment reconciliation

Last updated: October 10, 2025