Obtain a Chase Orbital Gateway Account on the Salem/Stratus Platform

Chase Orbital provides two host platforms for the Orbital Gateway: Salem (or Stratus) and Tampa. However, Zuora only supports the Orbital Gateway (Salem/Stratus Platform).

If you have not yet signed up for a gateway account, get in touch with your account representative or our sales team through zuora.com . We can refer you to the right contacts to ensure that you are set up with a gateway account that is compatible with Zuora.

If you have an existing Chase Orbital gateway account, make sure it is using the Salem/Stratus Platform.

Link Your Merchant ID to Zuora's Submitter ID

In order for Zuora to submit payment transactions to Chase Orbital gateway on your company's behalf, your Chase Orbital Merchant ID(s), also known as the Presenter ID, will need to be linked to Zuora's Submitter ID (SID). If you are planning to configure more than one merchant ID number in Zuora, make sure all merchant IDs are linked to Zuora's SID. Alternatively, you can ask for your IDs to be linked to Zuora's SID at the chain level, which ensures the link is done at the company level and any merchant IDs associated with the company will be linked automatically to Zuora's SID. Please ensure both your Orbital Production and Test accounts are linked.

You can work with your Chase Orbital relationship/account manager, or contact the Chase Orbital support team to request the accounts be linked. Chase Orbital Support can be reached at 1-866-645-1314 or technical.priority.support@chase.com . If it is an urgent matter, please contact their support team by phone. Support is provided 24x7.

Zuora's Submitter ID: 056839.

Processing Error if Account is Not Linked

If you attempt to process test or production transactions in Zuora or create a new payment method, the following error may occur if your merchant IDs have not been linked to Zuora's SID: "ProcStatus:20412 - Precondition Failed: Security Information is missing. Error processing transaction." If this error occurs, please contact Chase Orbital to ensure your accounts are properly linked.

Set up Safetech

If you want to use the Safetech Fraud Security tool and Zuora’s system, Chase Orbital and Zuora recommend that you reach out to your JP Morgan account manager before configuring this fraud service in Zuora. You might have to sign a fee schedule specifically for Safetech, and then you can obtain your Safetech ID.

When you have secured your Safetech ID, request your JP Morgan account manager to put you in contact with a Safetech analyst who will assist you with training and setting up the Safetech tool. Once you are ready to implement, refer to Chase’s developer portal for Safetech specifications .

For how to enable Safetech Fraud Service in Zuora, see Enable Safetech Fraud Service in the later section.