Welcome to Zuora Product Documentation

Explore our rich library of product information

Global Payments Dashboard

Zuora’s Global Payments Dashboard provides a comprehensive view of payment performance, helping to optimize payment flows, reduce revenue loss, and improve gross margins by leveraging extensive payment data.

Understanding your payment performance across various providers can be a complex and time-consuming task, and often leads to:

  • Fragmented views

  • Revenue impact

  • Biased analysis

  • Manual optimization

  • Lack of benchmarking

Zuora’s Global Payments Dashboard addresses these challenges by leveraging Zuora's extensive payment data to provide a comprehensive and actionable understanding of your payment performance. New customers

This feature categorizes your data in an easily consumable format. It helps you review the summary of Zuora’s payment performance and assists you in optimizing payment flows, reducing revenue loss, and improving gross margins. This feature helps you quickly review the following key metrics:

  • View data related to payment performance and payment retries in your Zuora tenant within the last year.

  • Analyze your payment performance to optimize the payments.

  • Quick access to review multiple metrics to analyze processed data

  • Total Payment Volume, Payment success rate by payment method, payment gateway, and Zuora Response Code (ZRC), and Document success rate and payment retries.

Access the Global Payments Dashboard

To access the Global Payments Dashboard, navigate to Payments > Global Payments Dashboard in the left navigation menu.

Compare the payment performance by period

This feature is designed to compare the data of the period you have selected with the previous period of the same duration you have selected. For example, if you select one month and the date is July 15, 2025, the system will analyze the data of the previous 30 days, i.e., June 15, 2025, to July 15, 2025, and compare it with data of the previous period, i.e., May 15, 2025, to June 15, 2025.

The dashboard supports comparing data for the following periods:

  • 1 Month

  • 3 Months

  • 6 Months

  • 1 Year