Review your performance data
The sections below provide details about the data presented in each tab and allow you to compare the payment performance by period.
Summary
The following table provides descriptions of the metrics available in the Summary tab:
|
Metrics |
Description |
|---|---|
|
Total Payments Volume |
Displays an overview of your payment volume and trends over a selected time period, such as one month, two months, or three months. This metric is calculated based on the payment creation date and can be broken down by payment method and gateway. |
|
Document Success Rate |
Displays the percentage of invoices settled successfully and analyzes the payment performance, indicating how many documents, such as invoices, have been successfully collected. The system calculates this metric using the following formula: Document Success Rate = (Total Number of Documents paid/Total Number of Documents)*100 |
|
Payment Success Rate |
Analysis of payment performance using the payment method and geography metrics. This helps you understand payment errors and optimize fraud prevention or payment options based on the payment creation date. The system calculates this metric using the following formula: Total Payment Success Rate=(Total Payment Transactions success/Total Successful Payment Transactions attempted)*100 |
Payment Retries
The following table provides descriptions of the metrics available in the Payment Retries tab:
|
Metrics |
Description |
|---|---|
|
COLLECTION RATE |
Percentage of invoices successfully collected through payment retry. |
|
DOCUMENTS COLLECTED |
The number of unique billing documents successfully collected through payment retry. |
|
AMOUNT COLLECTED |
The sum of the total amount collected through payment retry. |
|
PAYMENT SUCCESS RATE |
Percentage of payments successfully processed by retry. The system calculates this metric using the following formula: Retry Success Rate=(Total Number of Retry success /Number of Retry Payments attempted.)*100 |
|
AVERAGE OUTSTANDING DAYS |
Average days consumed to recover invoices. |
|
Document Retry Status |
Count of billing documents in different retry status broken down by customer groups. |
|
Payment by Attempts |
Payment collection success rate over the first or corresponding attempts. |
|
Gateway Error Responses |
Details of the error returned by the payment gateway. |
|
Retry Log |
Displays the retry log for the last 3 months. |