This task guides you through selecting account document processing options, modifying lockbox file formats, and configuring payment methods in Zuora.

1. Select the account document processing option from the following choices.

   Option	Description
   Unapplied Payment	Zuora applies the payment as an unapplied payment that is not attached to any billing document. This option is available only if the Invoice Settlement feature is enabled for your Zuora tenant.
   Debit Memos Only	Zuora applies all payments to debit memos on the account. This option is available only if the Invoice Settlement feature is enabled for your Zuora tenant.
   Invoices Only	Zuora applies payments based on the invoice information in the lockbox file.
   Debit Memo First Then Invoices	Zuora applies payments to all outstanding debit memos and then to invoices. This option is available only if the Invoice Settlement feature is enabled for your Zuora tenant.
   Invoices First Then Debit Memos	Zuora applies payments to outstanding invoices and then to debit memos. This option is available only if the Invoice Settlement feature is enabled for your Zuora tenant.
   Find Next Oldest Invoice or Debit Memo	Zuora applies payments to the oldest debit memo or invoice and continues in chronological order. This option is available only if the Invoice Settlement feature is enabled for your Zuora tenant.

   Note: To modify the processing option for an existing Account Only lockbox file format, complete the following substeps:
   1. Click the Lockbox tab.
   2. Hover over the target lockbox file, and then click the More actions icon on the far right.
   3. Select Mappings and Options from the displayed menu.
   4. Click the Options tab, and then update the configuration.
2. Select the account overpayment option.
   • Pay as Credit Balance on Account - Zuora processes the invoice payment, and the remaining balance becomes a credit on the customer account.
   • Reject Lockbox Record - Zuora does not accept the payment.
3. Specify one of the following payment methods:
   • Cash
   • Check
   • Wire Transfer
   • Other
4. Optional: Select Lenient Matching.

   Lenient matching reduces unnecessary error reports by matching lockbox invoice and account numbers to Zuora fields without requiring an exact match. Zuora recommends that you enable lenient matching. Lenient matching follows these rules:

   • Lenient matching applies only to Invoice Only or Account Only processing.
   • Invoice and account numbers must not exceed eight digits. Otherwise, Zuora rejects the file.
   • If an invoice or account number contains fewer than eight digits, Zuora adds leading zeros so that the number has eight digits.
   • You can enter multiple invoice prefixes separated by commas. For example, if an invoice in the lockbox file is listed as 1234, lenient matching recognizes the invoice as INV00001234, ABC00001234, or XYZ00001234.
5. Optional: If you use the Invoice Settlement feature, select Invoice Settlement.

   You must enable this option when the feature is supported. For more information, see Invoice Settlement.

6. Optional: Select File Processing Review.

   When this option is enabled, you can review the ingested payment records before Zuora processes the payments. The files awaiting review remain in the Paused status until you complete the review. For details about how to review payment records on the Runs tab, see View lockbox runs.

7. Click Create Lockbox.