Example lockbox scenarios
This document outlines various lockbox scenarios, detailing how the lockbox application processes payments based on the accuracy of account and invoice information.
The following scenarios explain what happens when certain information matches or doesn't match. The scenarios column describes the data coming into the lockbox, and the result column explains what the lockbox application does with the payment.
|
Scenarios |
Account |
Invoice |
Date |
Amount |
Result |
|---|---|---|---|---|---|
|
When the account and invoice number are correct. |
A00003054 |
Z-11472-INV-00000051 |
11/29/2022 |
10.00 |
Payment is created on the correct invoice. |
|
When the account number is blank. |
Z-11472-INV-00000051 |
11/29/2022 |
20.00 |
Payment is created on the correct invoice. | |
|
When the account number is bad. |
BAD123 |
Z-11472-INV-00000051 |
11/29/2022 |
30.00 |
Payment is created on the correct invoice. |
|
When the account number is wrong. |
A00003070 |
Z-11472-INV-00000051 |
11/29/2022 |
40.00 |
Payment is created on the correct invoice. |
|
When the invoice number is blank. |
A00003054 |
11/29/2022 |
50.00 |
Payment created as unapplied payment on account. | |
|
When the invoice number is bad. |
A00003054 |
BAD456 |
11/29/2022 |
60.00 |
Payment created as unapplied payment on account. |
|
When the invoice number is wrong and already paid. |
A00003054 |
Z-11472-INV-00000050 |
11/29/2022 |
70.00 |
Payment created as unapplied payment on account. |
|
When the wrong invoice is for a different account. |
A00003054 |
Z-11472-INV-00000059 |
11/29/2022 |
80.00 |
Payment is created on the wrong invoice on a different account. With Invoice Settlement Enabled When the process by invoice is first selected, this is expected result. If needed, the customer billing team can manually unapply payment from the wrong invoice and then reapply payment to the correct invoice on the correct account. Without Invoice Settlement External Refund and new external payment. |
|
With a blank account and invoice number. |
11/29/2022 |
90.00 |
The payment failed - expected. | ||
|
With a bad account and bad invoice number. |
BAD123 |
BAD456 |
11/29/2022 |
100.00 |
The payment failed - exp |