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Zuora Payments

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Configurable Lockbox

View lockbox runs

Learn how to view and manage lockbox runs, including reviewing input files and handling payment records.

On the Runs tab, you can view details of lockbox runs that have been completed, paused, or in progress. You can view input files used in the lockbox runs by clicking the input file name. You can also generate failed payments or view error messages in the lockbox runs.

If the File Processing Review setting is enabled, the file processing will be paused for review before payments are made. The files to be reviewed will remain in the Paused status until you take further review actions. To review the payment records, complete the following steps.

  1. Click View Payments from the action menu. The Payments page is displayed.
  2. On the Payments page, you can review and determine whether to proceed or reject the file completely.

    • If you select to proceed, all matched payments will be processed.

    • If you select to reject the file, payments will not be made and there will be no records for payments including failed payments.

Last updated: December 3, 2025