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Zuora Payments

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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thumbnailZuora Payments

Configurable Lockbox

View lockbox runs

Learn how to view and manage lockbox runs, including reviewing input files and handling payment records.

On the Runs tab, you can view details of lockbox runs that are completed, paused, or in progress. To view an input file used in a lockbox run, click the input file name. You can also generate failed payments or view error messages for a lockbox run.

If the File Processing Review setting is enabled, Zuora pauses file processing for review before payments are made. Files that require review remain in the Paused status until you take a review action. To review the payment records, complete the following steps.

  1. From the action menu, click View Payments.

    The Payments page is displayed.

  2. On the Payments page, review the records and choose whether to proceed with the file or reject it.

    • If you proceed, Zuora processes all matched payments.

    • If you reject the file, Zuora does not make any payments and does not create any payment records, including records for failed payments.

Last updated: May 29, 2026