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Zuora Payments

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Payment Method Updater for Chase

View PMU batch status

Learn how to view the status of PMU batches and handle error statuses using Zuora's tools.

In the navigation menu, click Payments > Payment Method Updater to view the status of each job in the batch list.

After Chase NCB Account Updater processes the requests from Zuora Chase PMU, Chase returns the following response files to Zuora over SFTP:

  • File A: A batch response file that contains updated payment method information.

  • File B: A response file for the Visa VAU or VAE configuration.

  • File C: A response file for the MasterCard MAU or MAE configuration.

Under normal conditions, the Zuora Chase PMU job status is set to Completed when Zuora receives File A, either File B or File C, and responses for all records that Zuora sent to Chase. Zuora recommends that you enable Duplicate Detection in Chase NCB Account Updater.

For PMU jobs in the Error status, use Zuora Data Source Export to identify the records that did not receive a response:

  1. In the navigation menu, click Reporting > Data Sources.
  2. Select the Payment Method Update data source.
  3. Set the filter to Payment Method Update > Retrieve Response Transaction Log = null.

Last updated: June 1, 2026