Understand Zuora-Defined Response Code and Response Message
Learn how to navigate and interpret Zuora-defined response codes and messages for payment method updates.
To get the response code and response message,
- Navigate to Payments > Payment Method Updater.
- On the table of all batches, click the batch number to see batch information.
- On the result page, Response Code and Response Message are shown in section Basic Information .
The Response Codes indicate whether a batch has been successfully processed. Response Codes are grouped in five classes: successful responses, configuration errors, communication errors, general system errors, and gateway response (including successful response or error response).
The table below describes the general methodology for response codes by level, developed by Zuora.
|
Response Code |
Description |
Customer Next Steps |
|---|---|---|
|
1xx |
The upload or download was successful. Note that 1xx does not mean the updater service has completed the check. |
None |
|
2xx |
The credentials or configurations in configuration page of payment method updater are incorrect. |
Correct the credentials or configuration. |
|
3xx |
Communication errors such as socket exceptions during upload/download of files, authentication failures, and not being able to connect to the gateway server. |
Contact the gateway's support. |
|
4xx |
General system failure such as webdav, safenet, AMQ, unable to parse result file, or others. |
Submit a ticket and tracking number to Zuora support. Once the issue is fixed, manually retry. |
|
5xx |
The payment gateway company's updater service response code. This is the result of whether credit cards are updated or are not in a batch file. |
In the message, there is a gateway response message with an optional gateway response code. Contact the gateway company's support team to clarify the meaning of the gateway response code/message. |
See CyberSource Troubleshooting , Vantiv Troubleshooting , or WorldPay Troubleshooting for specific response codes.