Payment Method Updater batch details
Learn how to view batch details and understand the updater summary fields, including status, response codes, and payment method counts.
Batch summary fields
In Multiple batch view mode, click a single batch to view more information. The following table describes the fields in the batch summary.
Field name | Description |
|---|---|
Zuora Batch Number | Unique batch identifier that Zuora generates and sends in the request file. |
Updater Request ID |
File identifier that indicates which request file the batch belongs to. Zuora uses this identifier to reconcile the batch with the report file that the updater service provider generates. For example, if the Updater request ID is |
Post Date | Date when the Updater batch status was posted. |
Account Updater Service | Account Updater service provider that you use for this batch update. |
Started On | Time when the batch started. This is the same as the time when the batch was created. |
Completed On | Time when the batch finished processing. This field is empty when the batch is in Processing status. |
Status |
Current state of the batch. The possible values are:
|
Response Code | Zuora-defined response code returned after the Updater batch is completed. For a list of response codes and recommended actions, see CyberSource PMU troubleshooting. |
Response Message | Message that provides more details about the response code. For a list of response codes and recommended actions, see CyberSource PMU troubleshooting. |
Total Payment Methods Selected | Total number of payment methods that are selected in the batch. |
Payment Methods Processing | Number of payment methods that are still processing. |
Payment Methods Updated | Number of payment methods that were updated. Only payment methods that the merchant pays for are updated. Common reasons for an update include a new credit card number, a closed credit card, or a changed expiration date. |
No Updates Available | Number of payment methods that were checked but did not require an update. |
|
Warnings |
Number of payment methods that you must review for possible errors. Warnings are generated in the following scenarios:
|
Resubmit a batch manually
When you create a batch, the Updater automatically submits the data to the service. If the submission fails and the automatic retries are not frequent enough or have been exhausted, you can resubmit the batch manually.
To resubmit a batch, click .
The more menu is not available when the batch status is Completed or Cancelled.
You can resubmit a batch only when the batch status is Error due to a submission failure. To view the submission status, create a data source export. For more information, see Create a data source export.
Retrieve batch results manually
After the data is submitted to the service, the results are usually available within a couple of days. The Updater automatically retrieves the results and retries the retrieval if necessary. You can also retrieve batch results manually.
To retrieve batch results, click .
The more menu is not available when the batch status is Completed or Cancelled.
You can retrieve a batch only when the batch status is Error but the submission succeeded. To view the submission status, create a data source export. For more information, see Create a data source export.