CyberSource Troubleshooting
This guide provides troubleshooting steps for CyberSource, including reconciling Zuora PMU with CyberSource and understanding response codes and messages.
CyberSource troubleshooting covers the following areas:
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Reconciling Zuora PMU with CyberSource.
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Response codes, messages, and next steps.
Authentication issue
If you receive a response similar to the following, verify that the value in the Business Center User Name field matches the value in the Merchant ID field in your Zuora PMU configuration:
Updater Declined the Request. CyberSource HTTP Status: 403 - . Tracking Number: LjWNiU2x9WFor more information about these configuration fields, see Configure CyberSource Payment Method Updater.