View PMU batch status
Learn how to view the status of PMU batches and handle error statuses using Zuora's tools.
Navigate to Payments > Payment Method Updater , you can see the status in the batch list.
After Chase NCB Account Updater has processed requests from Zuora Chase PMU, it responds with the following files to Zuora over SFTP:
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File A - A batch response file containing updated information
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File B - Response files for Visa VAU or VAE configuration
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File C- Response files for MasterCard MAU or MAE configuration
According to Zuora Chase PMU service design for normal circumstances, when Zuora receives file A and one of file B or C in the preceding list, as well as responses for all records that Zuora sent to Chase, the PMU job status in Zuora is set to Completed . It is recommended to have Duplicate Detection of Chase NCB Account Updater enabled.
For PMU jobs in the Error status, use Zuora Data Source Export to find out the records without responses:
- Navigate to Reporting > Data Sources .
- Select the Payment Method Update data source.
- Configure the filter by using Payment Method Update > Retrieve Response Transaction Log = null .