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Zuora Payments

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableZuora AIRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableZuora AIRelease NotesBasicsEntitlementsSupport and policies

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Configure Configurable Payment Retry

Configure response codes

Learn how to configure response code mappings for payment gateways, including editing retry rules and adding custom code labels.

The Response Codes tab displays the response code mapping for each gateway. Each response code is mapped to one of the built-in code labels (Hard Decline, Soft Decline, or System Error) or to a custom code label.

Note: Configurable Payment Retry supports only one custom payment gateway created through the Universal Payment Connector (UPC) service.

If you plan to edit the retry rules manually based on gateway response codes, complete the following steps to configure the response code mapping.

  1. Click the Response Codes tab.

    If you have not edited the mapping previously, the tab displays the default response code mapping. The default mapping is a recommendation, and you can reassign any response code to another available code label.

  2. Configure the response codes and mappings by using one of the following methods:

Last updated: May 25, 2026