Welcome to Zuora Product Documentation

Explore our rich library of product information

Configurable Payment Retry process overview

This task outlines the steps to configure Configurable Payment Retry, including system settings, response codes, customer groups, retry rules, notifications, and optional export/import of settings.

  1. Verify the OAuth credential for a Connect tenant instance
  2. Configure system settings.
  3. If you plan to manually edit retry rules based on gateway response codes, configure response codes.
  4. Configure customer groups.
  5. Edit retry rules for a customer group by manually editing the rules or by enabling AI-driven Smart Retry.
  6. Configure callout notifications for Configurable Payment Retry.
  7. Disable the payment run retry rules in Zuora.
  8. Optional: Export or import your settings.