View retry attempts
Learn how to monitor and view retry attempts for payment transactions in your Zuora tenant.
To monitor the progress of your retry logic, complete the following steps.
- In your Zuora tenant, click the desired account and select Transactions > Payments.
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View the
Status
of each payment.
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Error - Payment was unsuccessful and is in retry attempt
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Processed - Payment was successfully processed
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Click the Payment Number to view payment details.
The Payment window opens:
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Error Message : Displays the error message from the selected payment gateway.
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Comment : Displays information about the status of the account in the retry process. The final workflow will be triggered by CPR after three attempts regardless of how the payment run initiates the payment, either by regular payment runs from Billing or CPR-initiated payment runs or by the advance payment manager.
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