View retry status
After Configurable Payment Retry is installed, a custom field named Retry Status is added to the Account and Invoice objects. If Invoice Settlement is enabled on your tenant, the field is also added to the Debit Memo object. You can use the values of these fields to determine the retry and payment status.
Note:
The application updates all custom fields associated with Configurable Payment Retry after each failed payment. Zuora recommends that you do not manually change the value of the fields.
- To view the retry status of an account, navigate to the details page of the account.
- To view the retry status of an invoice or debit memo, navigate to the Additional Fields section on the details page of the invoice or debit memo.