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Zuora Payments

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Zuora Fraud Protection

Configure Zuora Fraud Protection

Learn how to configure Zuora Fraud Protection by setting up an account in the LexisNexis ThreatMetrix portal and enabling the service for your Zuora tenant.

  1. To set up Zuora Fraud Protection, submit a request to Zuora Global Support and Zuora will perform the following tasks:

    • Set up an account for you in LexisNexis ThreatMetrix (TMX) portal

    • Enable Zuora Fraud Protection for your Zuora tenant.

    In your request, you must include the following information:

    • Your Zuora tenant ID(s)

    • Email alias for any desired admin users.

    Zuora will create the appropriate LexisNexis account for you and grant secure access to those administrators to manage users and user permissions within the LexisNexis (TMX) portal. If the email alias is not provided, Zuora cannot provision access to the account.

  2. After you have been provisioned Zuora Fraud Protection, configure your policy in the LexisNexis (TMX) portal.

After you receive confirmation from Zuora Support that your TMX account for Zuora Fraud Protection has been set up and the service has been enabled for your Zuora tenant, complete the following tasks in Zuora:

  1. Navigate to the settings for payments by clicking your username in the upper right, and then clicking Settings > Payments.
  2. Click Configure Fraud Protection Services. The Configure Fraud Protection Services page is displayed.
  3. Click Edit.
  4. Configure whether to screen the following types of data with the fraud protection service by selecting the options for your needs:
    1. Card transactions initiated through hosted payment pages.
      Note: Card transactions initiated through Zuora’s Hosted Payment Form is not supported.
    2. Non-card transactions (Bank Transfer and Direct Debit) initiated through hosted payment pages.
    3. Card transactions submitted by any operations that create a payment through the Zuora UI, APIs, or payment runs.
    4. Non-card transactions (Bank Transfer and Direct Debit) submitted by any operations that create a payment through the Zuora UI, APIs, or payment runs.
  5. If you want to upload and pass your chargeback data in Zuora to LexisNexis TMX, select Enable automatic chargeback data uploads.
    1. Enter the OrgID, API key and Policy Name from your LexisNexis (TMX) portal.

      To get these values from ThreatMetrix, refer to the following documentation:

      Note: Once ThreatMetrix details have been entered, data will be evaluated by LexisNexis TMX. If you are still configuring rules, do not populate ThreatMetrix details until all modifications have been completed.
  6. Click Save.

Last updated: February 23, 2026