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Zuora Payments

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableZuora AIRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableZuora AIRelease NotesBasicsEntitlementsSupport and policies

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Zuora Fraud Protection

Configure Zuora Fraud Protection

Learn how to configure Zuora Fraud Protection by setting up an account in the LexisNexis ThreatMetrix portal and enabling the service for your Zuora tenant.

  1. To set up Zuora Fraud Protection, submit a request to Zuora Global Support. Zuora performs the following tasks:

    • Sets up an account for you in the LexisNexis ThreatMetrix (TMX) portal.

    • Enables Zuora Fraud Protection for your Zuora tenant.

    In your request, include the following information:

    • Your Zuora tenant IDs.

    • Email alias for each admin user.

    Zuora creates the LexisNexis account and grants the specified administrators secure access to manage users and permissions in the LexisNexis (TMX) portal. If you do not provide an email alias, Zuora cannot provision access to the account.

  2. After Zuora provisions Zuora Fraud Protection, configure your policy in the LexisNexis (TMX) portal.

After Zuora Support confirms that your TMX account is set up and that Zuora Fraud Protection is enabled for your Zuora tenant, complete the following tasks in Zuora:

  1. In the upper-right corner, click your username, and then click Settings > Payments.
  2. Click Configure Fraud Protection Services.

    The Configure Fraud Protection Services page opens.

  3. Click Edit.
  4. Select the types of transactions that you want the fraud protection service to screen:
    1. For transactions initiated through hosted payment pages, select the options that apply to your use case.
      Note: Card transactions initiated through the Zuora Hosted Payment Form are not supported.

      • Card transactions only.

      • Card transactions and other supported payment methods.

      • Block transaction when fraud checks cannot be completed- When this setting is enabled, Zuora blocks transactions for which a fraud decision cannot be generated, such as when required fraud-evaluation data is unavailable. This helps prevent unscreenable transactions from reaching the payment gateway.

    2. For all payment transactions, select the options that apply to your use case.

      • Card transactions only.

      • Card transactions and other supported payment methods.

  5. To upload chargeback data from Zuora to LexisNexis TMX, select Enable automatic chargeback data uploads.
  6. Enter the org ID, API key, and policy name from your LexisNexis (TMX) portal:
    1. Log in to your LexisNexis (TMX) portal and navigate to the organization that you want to use.
    2. To get the org ID, click the Settings tab in the upper-right corner, and then copy the value in the Org Id field.
    3. To get the API key, click Admin > API Keys, and then copy the API key that you want to use.
    4. To get the policy name, click the Policies tab, and then copy the policy name that you want to use.

      For more information about the required LexisNexis (TMX) portal configurations, see the ThreatMetrix Knowledge Base.

  7. Click Save.

Last updated: June 18, 2026