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Zuora Payments

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableZuora AIRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableZuora AIRelease NotesBasicsEntitlementsSupport and policies

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Cancel payments

Auto-unapply payment on cancellation

Learn how to unapply a payment on cancellation using the Zuora UI, including steps for both electronic and external payments.

To enable automatic un-application of a payment upon cancellation in Zuora, configure the following settings.

  1. In the Zuora UI, click your avatar at the top right and then click Payments.

  2. On the Payments Settings page, click Define Payment Rules.

  3. Edit the Unapply payment first when canceling it rule to set it to Yes.

To unapply a payment on cancellation from the Zuora UI, complete the following steps.

  1. Navigate to Payments > Payments in the left-hand navigation section.
  2. Click the payment you want to cancel.
  3. Use the action button to unapply the payment.

    • For electronic payments, click Void This Payment .

    • For external payments, click Cancel This Payment .

When you cancel or void a payment from the Zuora UI or API, the payment will be automatically unapplied from the billing document. The invoice or debit memo balance will be reset, and the following changes will occur:

  • The applied amount on the payment will be cleared.

  • Upon cancellation of the invoice, the applied amount on the payment and the invoice and/or debit memo will be reduced by the amount of the canceled payment.

Last updated: December 5, 2025