home

Zuora Payments

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableZuora AIRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableZuora AIRelease NotesBasicsEntitlementsSupport and policies

Welcome to Zuora Product Documentation

Explore our rich library of product information

Show Contents

thumbnailZuora Payments

Payment run does not pick up old invoices

Disable your payment retry rules temporarily

Learn how to temporarily disable and re-enable your payment retry rules during a payment run.

The second option is to disable your payment retry rules temporarily:

  1. Select Settings > Payments .
  2. Select Configure Payment Retry Rules .
  3. Disable Enable Payment Run retry rules , then click save .

Now process a payment run for this account. When the payment completes successfully, re-enable your payment retry rules.

Last updated: February 9, 2026