Reset the consecutive failed payments counter
The first option is to reset the consecutive failed payments counter on the payment method:
- Access the billing account.
- Scroll down and locate the payment method.
- Click Reset , located in the Consecutive Failed Payments field. Click Yes when prompted to confirm that you want to reset the value.
This resets the failed payment transaction of the payment method to 0. However, because in the example your retry rule is set not to retry within 12 hours of a failed payment, you must wait for 12 hours to process a payment run for this account