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Zuora Payments

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Payment Link

Overview of Zuora Payment Link

The Payment Link feature in Zuora allows you to generate and share payment links for invoices, enabling secure and convenient payment collection across multiple channels without coding. It supports various payment methods and offers localization options.

The Payment Link feature allows you to share payment links with your customers to collect payments. You can define a default payment link template for your tenant without the need for coding. Zuora uses this template to generate hosted payment pages and payment links for invoices that are posted after the Payment Link feature is enabled on your tenant. You can share the payment link of an invoice across multiple channels, such as invoice documents, emails, and text messages.

For Apple Pay and Google Pay, collecting payment method information and processing payments are not supported through the Payment Link solution. To build checkout experiences for these payment methods, set up Apple Pay or Google Pay through the JavaScript SDK integration or the Payment Form solution. See Set up Google Pay or Set up Apple Pay for more information.

The Payment Link feature allows you to generate payment links for invoices and share the links with your customers to collect payments in a PCI-compliant manner. This article provides an overview of the Payment Link feature. For detailed instructions on how to enable and use this feature, see Enable the Payment Link feature and Generate and share payment links .

Introduction

A payment link generated by Zuora is a URL that you can share with your customers to complete a one-time payment. When your customer clicks a payment link, an invoice payment page hosted in Zuora opens to accept the payment.

You can define a default payment link template for your tenant without the need for coding. Zuora uses this template to generate hosted payment pages and payment links for invoices that are posted after the Payment Link feature is enabled on your tenant. You can share the payment link of an invoice across multiple channels, such as invoice documents, emails, and text messages.

The following image shows the payment link template you can use to define your invoice payment page.

payment-link-template.png

Supported payment methods

For now, the following payment method types are supported by the Payment Link feature:

  • Credit Card

  • ACH

  • SEPA

The available payment method types on your tenant will be displayed on the invoice payment page.

The following payment gateway integrations do not support the Payment Link feature:

  • Authorize.net

  • Braintree v1

  • CyberSource Tokenization

  • IP Payments

  • Moneris (eSelectPLUS Canada)

  • PayPal Adaptive Payments

  • PayPal Payflow Pro, Website Payments Pro Payflow Edition

  • Qvalent Quick

  • SlimPay

  • Vantiv

  • Verifi Global

  • Worldline Global Collect Legacy (previously called GlobalCollect (WebCollect Merchant Link))

Support for Localization

Zuora’s Payment Link feature supports localization for the following languages:

  • German

  • French

  • Japanese

  • Spanish

Note:

The system will default to English when your target language translations are incomplete or misaligned.

Access limit

An invoice payment page can be accessed from a payment link up to 10 times per day. If this limit is exceeded, the payment link will not work.

Relaxed Currency Validation for Multi-currency Invoices

Zuora Payment Links now support collecting payments when the invoice currency is different from the customer account currency, improving support for global, multi-currency billing scenarios.

Limitations

  • For transactions initiated from payment links, 3D Secure is currently only supported for Credit Card transactions on Stripe v2 integrations. The issuing bank will determine whether to place a challenge.

  • For now, Zuora only supports generating payment links for invoices posted after enabling the Payment Link feature on your tenant. Debit memos are not supported.

  • For now, Zuora only supports generating payment links for a single billing document.

  • Payment links are not supported on the Zuora Test Gateway, with the type labeled as Test Gateway . Make sure the default payment gateway of the customer account is not a Test Gateway .

  • Payment Gateways that require additional fields not present in the payment page, such as Billing Address information, are not supported at this time.

  • Zuora does not support payment gateways that require additional fields not present on the payment page, such as Billing Address Information .

  • If the Multiple Currencies feature is not enabled, the invoice currency must match the account currency for payments submitted through Payment Links.
  • If the Multiple Currencies feature is enabled, Payment Links support invoices whose currency differs from the account currency. In this case, the payment is always processed in the invoice currency of the billing document.

Last updated: March 2, 2026