Payment

CAPTURE + “success” : true

TransactionSettled

• Zuora updates the Gateway State field to Settled on the payment transaction.

• Zuora updates Gateway Reconciliation Status to COMPLETED and populates Gateway Reconciliation Reason .

Note: Applies only for Delayed Capture enabled merchant accounts when processing a separate capture.

CAPTURE + “success” : false

TransactionRejected

• Zuora updates the Gateway State field to FailedToSettle on the payment transaction.

• Gateway Reconciliation Reason is populated with the reason information and Gateway Reconciliation Status is set to DECLINED or DENIED.

• Zuora creates an external refund with the reason code set to "Payment Rejection" if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

Note: Applies only for Delayed Capture enabled merchant accounts when processing a separate capture.

CANCELLATION + “success” : true

TransactionRejected

• Zuora updates the Gateway State field to FailedToSettle on the payment transaction.

• Gateway Reconciliation Reason is populated with the reason information and Gateway Reconciliation Status is set to DECLINED or DENIED.

• Zuora creates an external refund with the reason code set to "Payment Rejection" if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

Note: Applies only for Delayed Capture enabled merchant accounts when processing a separate capture.

AUTHORISATION + “success” : false

TransactionRejected

• Zuora updates the Gateway State field to FailedToSettle on the payment transaction.

• Gateway Reconciliation Reason is populated with the reason information and Gateway Reconciliation Status is set to DECLINED or DENIED.

• Zuora creates an external refund with the reason code set to "Payment Rejection" if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

CANCELLATION + “success” : false

NA

NA

AUTHORISATION + “success” : true

TransactionSettled

• Zuora updates the Gateway State field to Settled on the payment transaction.

• Zuora updates Gateway Reconciliation Status to COMPLETED and populates Gateway Reconciliation Reason .

• Applies only when Delayed Capture is disabled.

AUTHORISATION + “success” : true

NA

• This applies to all payment attempts; however, it is not the final state when Delayed Capture is enabled. In those cases, the CAPTURE and CAPTURE_FAILED events become the final state events.

Note: Applies only when Delayed Capture is enabled.

CAPTURE_FAILED + “success” : true

TransactionRejected

• Zuora updates the Gateway State field to FailedToSettle on the payment transaction.

• Gateway Reconciliation Reason is populated with the reason information and Gateway Reconciliation Status is set to DECLINED or DENIED.

• Zuora creates an external refund with the reason code set to "Payment Rejection" if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

Note: Applies only for Delayed Capture enabled merchant accounts when processing a separate capture.

CAPTURE_FAILED + “success” : false

NA

Applies only for Delayed Capture enabled merchant accounts when processing a separate capture.

Chargeback

NOTIFICATION_OF_FRAUD

NA

NA

NOTIFICATION_OF_CHARGEBACK

NA

NA

CHARGEBACK

TransactionReversed

• Zuora updates the Gateway State field to Settled on the payment transaction.

• By default, Zuora creates an external refund. If "Payment Reversal" is active in the Reason Codes list , the reason code is set to "Payment Reversal". Otherwise, the reason code is set to the default reason code in the list.

• If you want to opt out of this default behavior and disable the generation of external refunds for dispute events, submit a request at Zuora Global Support .

• Zuora updates the gateway reconciliation status of the payment to the Reason from the Chargeback Reason Code.

• Zuora updates the gateway reconciliation reason of the payment with the corresponding message.

CHARGEBACK_REVERSED

NA

CHARGEBACK_REVERSED will not be a final state and enables the triggering of a potential SECOND_CHARGEBACK notification. Zuora does not take any action on the second chargeback as the balance is already reopened.

SECOND_CHARGEBACK

NA

NA

Refund

REFUND + "success" : true

TransactionSettle

• Zuora updates the Gateway State field to Settled on the payment transaction.

• Zuora updates Gateway Reconciliation Status to COMPLETED and populates Gateway Reconciliation Reason .

REFUND + "success" : false

TransactionRejected

• Zuora updates the Gateway State field to FailedToSettle on the payment transaction.

• Gateway Reconciliation Reason is populated with the reason information and Gateway Reconciliation Status is set to DECLINED or DENIED.

• Zuora creates an external refund with the reason code set to "Payment Rejection" if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

  Note:

  No external refund will be created for REFUND_FAILED events. The existing refund will be updated and a payment may be created to offset the failed refund's accounting impact.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

REFUND_FAILED + "success" : true

TransactionRejected

REFUND_REVERSED + "success" : true

TransactionRejected

REFUND_WITH_DATA + "success" : true

TransactionSettle

• Zuora updates the Gateway State field to Settled on the payment transaction.

• Zuora updates Gateway Reconciliation Status to COMPLETED and populates Gateway Reconciliation Reason .

REFUND_WITH_DATA + "success" : false

TransactionRejected

• Zuora updates the Gateway State field to FailedToSettle on the payment transaction.

• Gateway Reconciliation Reason is populated with the reason information and Gateway Reconciliation Status is set to DECLINED or DENIED.

• Zuora creates an external refund with the reason code set to "Payment Rejection" if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

CANCEL_OR_REFUND + "success" : true

TransactionSettle

• Zuora updates the Gateway State field to Settled on the payment transaction.

• Zuora updates Gateway Reconciliation Status to COMPLETED and populates Gateway Reconciliation Reason .

CANCEL_OR_REFUND + "success" : false

TransactionRejected

• Zuora updates the Gateway State field to FailedToSettle on the payment transaction.

• Gateway Reconciliation Reason is populated with the reason information and Gateway Reconciliation Status is set to DECLINED or DENIED.

• Zuora creates an external refund with the reason code set to "Payment Rejection" if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

Adyen Object

Adyen Event

Zuora GR Event

Action on the Gateway state

Mandate

UPDATE + "status": "active"

N/A

• Zuora updates the payment method status to “Active”.

• Zuora updates the mandate status of the payment method to "active". The mandate reason is empty.

UPDATE + "status": "inactive"

N/A

• Zuora updates the payment method status to “Closed”.

• Zuora updates the mandate status of the payment method to "inactive". The mandate reason is empty.

UPDATE + "status": "pending"

N/A

N/A