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Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Configure Real-Time Reconciliation

Enable and configure Real-Time Reconciliation for Fat Zebra

Learn how to enable and configure Real-Time Reconciliation for Fat Zebra in Zuora, ensuring proper setup and management of gateway authentication tokens and user permissions.

The Fat Zebra payment gateway integration supports the Real-Time Reconciliation feature for Direct Entry AU transactions. Use the information in this section to enable and configure Fat Zebra Real-Time Reconciliation.

  • A Fat Zebra gateway instance has been configured in Zuora.

  • Ensure that the merchant ID has not been configured for any other tenant or entity for Real-Time Reconciliation enablement. Configuring one merchant ID for multiple entities or tenants in the same environment for Real-Time Reconciliation is not supported.

To enable and configure Real-Time Reconciliation for Fat Zebra, complete the following steps:

  1. Click your username in the upper right and navigate to Settings > Payments > Configure Real-Time Reconciliation . This page displays all available Real-Time Reconciliation configuration mappings for active gateway authentication tokens.

    • Name : the merchant ID of your Fat Zebra merchant account.

    • Gateway Type : the type of the gateway instance associated with the Real-Time Reconciliation service.

    • Gateway Identifier : the merchant ID of your Fat Zebra merchant account.

    • User : the Zuora username of the user who performs the reconciliation actions.

    • Actions : the operations for managing the Real-Time Reconciliation configuration:

      • Delete : Delete a configuration mapping.

      • Edit : Update the authentication username, authentication password, and the user who will perform the reconciliation actions.

  2. From the Gateway Type dropdown list, select FatZebra , and then click Add .
  3. In the Configuration to reconcile events section on the Enable Real-Time Reconciliation page, enter the following credentials required to validate and process the webhooks from Fat Zebra:

    • Merchant ID

    • Authentication Username

    • Authentication Password

  4. In the User to reconcile events section, select any of the following options to define the user who will be used by Zuora to perform the reconciliation actions. Ensure the user has obtained the required permissions . Note that only users created through the Zuora UI are loaded in the list. Users created through One ID are not available in the list.

    • Current User : the user who is logging in to Zuora and performing this Real-Time Reconciliation enablement.

    • Select a User : Select a user from the list who has obtained the required permissions to perform reconciliation actions.

  5. Click Submit .

Last updated: October 17, 2025