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Real-Time Reconciliation events for Fat Zebra

Zuora supports the following event types for Real-Time Reconciliation on the Fat Zebra payment gateway integration:

Fat Zebra object

Fat Zebra event

Zuora action

Payment

Completed

  • Zuora updates the Gateway State field to Settled on the payment transaction.

  • Zuora updates the Gateway Reconciliation Status to Completed and populates the Gateway Reconciliation Reason field.

Payment

Rejected

  • Zuora updates the Gateway State field to FailedToSettle on the payment transaction.

  • Zuora updates Gateway Reconciliation Status to Rejected and populates the Gateway Reconciliation Reason field.

  • Zuora creates an external refund with the reason code set to Payment Rejection if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

  • If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

Refund

Completed

  • Zuora updates the Gateway State field to Settled on the refund transaction.

  • Zuora updates Gateway Reconciliation Status to Completed and populates the Gateway Reconciliation Reason field.

Refund

Rejected

  • Zuora updates the Gateway State field to FailedToSettle on the refund transaction.

  • Zuora updates the Gateway Reconciliation Status to Rejected and populates the Gateway Reconciliation Reason field.

  • Zuora creates an external payment for the rejected refund.