Payment

Completed

• Zuora updates the Gateway State field to Settled on the payment transaction.

• Zuora updates the Gateway Reconciliation Status to Completed and populates the Gateway Reconciliation Reason field.

Payment

Rejected

• Zuora updates the Gateway State field to FailedToSettle on the payment transaction.

• Zuora updates Gateway Reconciliation Status to Rejected and populates the Gateway Reconciliation Reason field.

• Zuora creates an external refund with the reason code set to Payment Rejection if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

Refund

Completed

• Zuora updates the Gateway State field to Settled on the refund transaction.

• Zuora updates Gateway Reconciliation Status to Completed and populates the Gateway Reconciliation Reason field.

Refund

Rejected

• Zuora updates the Gateway State field to FailedToSettle on the refund transaction.

• Zuora updates the Gateway Reconciliation Status to Rejected and populates the Gateway Reconciliation Reason field.

• Zuora creates an external payment for the rejected refund.