Dashboard Summary errors
This reference provides a summary of dashboard error codes, their messages, and suggested remedies for resolution.
Error code range: 1000002–1000003: Billing usage errors, 70000000: Stream API errors.
| Code | Error Code | Error Message | Possible Remedy |
|---|---|---|---|
| 1000002 | BILLING_USAGE_INVALID_FIELDS | Usage contains invalid fields. Please verify that Account Number, Subscription Number, Charge Number, Unit of Measure, and Start Date are correct. | Cross-check the event data against your Zuora billing account. Ensure Account Number, Subscription Number, and Charge Number exist and are active. Verify the Unit of Measure matches the charge definition and the Start Date is within the subscription term. |
| 1000003 | BILLING_USAGE_SINK_UNKNOWN | An unexpected error occurred while processing usage data. Please try again or contact support. | Retry the meter run. If the error recurs, capture the run history ID and error details and open a support ticket. |
| 70000000 | STREAM_API_VALIDATION | Data validation failed. Please check that all fields have the correct type and all required fields are present. | Review your API payload against the event definition schema. Ensure all required fields are present, data types match (e.g., numbers are not sent as strings), and the JSON structure is correct. |