External Service errors
This reference provides comprehensive details on external service errors, including error codes, descriptions, and potential remedies for issues such as rule engine execution, subscription lookup, invoice creation, and more.
Error code range: 70001300-70001399
| Code | Error Code | Error Message | Possible Remedy |
|---|---|---|---|
| 70001300 | EXECUTE_RULE_ENGINE | The rule engine returned an error. Details: [Error Details]. | Check the rule engine (decision table) configuration. Ensure the rule name, input fields, and output mappings are correct. Verify the rule exists and is published. |
| 70001301 | EXECUTE_RULE_GET_PRICE | Unable to retrieve pricing from the rule engine. Details: [Error Details]. | Verify that the pricing rule is configured correctly and the input data matches the expected rule criteria. Check for missing or mismatched fields. |
| 70001302 | SUBSCRIPTION_LOOKUP | Subscription enrichment failed. Details: [Error Details]. | Verify that the account number, subscription number, or charge number in the event data is correct and exists in the billing system. Check that the enrichment operator's field mappings are configured properly. Ensure the prefetch data is up to date. |
| 70001303 | CREATE_INVOICE | Invoice creation failed. Details: [Error Details]. | Review the error details. Ensure the billing account, subscription, and charge are in a valid state for invoicing. Check that all required usage fields are populated. |
| 70001304 | LOOKUP_CHARGE_MODEL | Unable to find a charge model for product: [Product Name]. | Verify that the product exists and has a valid charge model configured in the product catalog. Check the product ID or name for accuracy. |
| 70001305 | UOM_LOOKUP | Unit of measure lookup failed. Details: [Error Details]. | Verify the unit of measure (UOM) value in your event matches a UOM defined in Zuora. Check for typos or case-sensitivity issues. |
| 70001306 | CHARGE_MODEL_LOOKUP | Charge model lookup failed. Details: [Error Details]. | Verify the charge and rate plan configuration in the product catalog. Ensure the charge model (Per Unit, Tiered, Volume, etc.) is set up correctly. |
| 70001307 | PINOT_QUERY | The analytics query failed. Details: [Error Details]. | Review the query for syntax errors. If this is a system issue, retry the operation. Contact support if the failure persists. |
| 70001308 | SNOWFLAKE_QUERY | The Snowflake query failed. Details: [Error Details]. | Check the Snowflake query for syntax errors. Verify the Snowflake connection credentials, role, warehouse, and schema permissions. Ensure the target table or view exists. |
| 70001309 | BILLING_RATING | Billing rating failed. Details: [Error Details]. | Review the rating configuration for the charge model, price table, tiers, and unit of measure. Ensure the quantity and event time are valid. Check the error details for the specific field or calculation that failed. |
| 70001313 | HTTP_EXECUTION | The HTTP request failed. Details: [Error Details]. | Check the target URL, request format, and authentication credentials in the HTTP operator configuration. Verify the external service is reachable and responding. |
| 70001315 | PREFETCH_LOOKUP | Data enrichment (prefetch) failed. Details: [Error Details]. | Ensure the prefetch data is available and up to date. Trigger a new prefetch job if needed. Verify the enrichment operator's lookup key and field mappings. |
| 70001316 | SQLITE_PROCESS | SQLite processing failed. Details: [Error Details]. | Review the SQLite query and data for errors. Ensure the SQLite source file is valid and accessible. |
| 70001317 | CLICKHOUSE_SINK | Writing to ClickHouse failed. Details: [Error Details]. | Check the ClickHouse connection settings, table schema, and data types. Ensure the target table exists and the sink configuration matches the table structure. |
| 70001318 | EVENT_ID_OR_EVENT_TIME_REQUIRED_ FOR_HUDI | An event ID or event time is required to write to the event store. | Ensure your event definition includes an event ID field and/or an event time field, and that these fields are populated in the event data. |
| 70001319 | CURRENCY_LOOKUP | Unable to retrieve the currency exchange rate. Details: [Error Details]. | Verify the currency codes, rate type, and date are valid. Ensure FX rates have been synced for the requested date. |
| 70001320 | INVALID_DRAW_DOWN_DATA_TYPE | The drawdown data type “[Data Type]” is invalid. | Ensure the drawdown-related fields use the correct data types as expected by the drawdown operator. |
| 70001321 | EMPTY_DRAW_DOWN_DATA | No drawdown input data was provided. | Ensure the events reaching the drawdown operator contain the required drawdown fields (fund ID, amount, etc.). |
| 70001322 | EMPTY_DRAW_DOWN_NOT_INITIALIZED | The drawdown item [Item Name] has not been initialized and contains no data. | Ensure the drawdown fund or commitment item has been created and initialized in the system before processing drawdown events. Run a prefetch to load the latest data. |
| 70001323 | BILLING_PERIOD_LOOKUP | Unable to look up the billing period. | Verify the subscription and billing period configuration. Ensure the prefetch data is up to date and includes billing period information. |
| 70001324 | PRODUCT_CATALOG_LOOKUP | A product catalog lookup error occurred. Details: [Error Details]. | Verify the product, rate plan, and charge exist in the catalog. Ensure the prefetch data is current. Check the error details for the specific lookup that failed. |