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Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Explore Additional Features for Platform Utilization

View detailed reports for historic incidents

Learn how to access and analyze detailed reports on historic incidents to improve system reliability and trustworthiness.

The trust status report summarizes incidents in the past 15 days, including system disruptions and their resolutions. Likewise, the 30-day report offers a wider perspective on incidents over a longer timeframe, assisting in analyzing trends and taking proactive steps to improve system reliability and trustworthiness.

Incident history documents system or application issues and their post dates within the past 90 days.

To view the detailed report on historic incidents:

To receive updates when Zuora creates an incident, updates an incident, resolves an incident or changes a component status:

  1. Navigate to Past Incidents and click the Incidents History.png icon at the bottom left.
  2. To access a record of past incidents, provide the following information:

    • Post Date : Choose the post date: 30 days, 90 days, 3 months, or 6 months from when the incident was first logged, usually within the last 90 days

    • Environment : Specify the system or application environment.

    • Status : Choose the current state of the incident, which can include:

      • Monitoring : Indicates that the incident is being actively observed and managed.

      • Resolved : Denotes that the incident has been successfully addressed and the system or application has returned to normal operation.

      • Investigating : Signifies that the incident is under investigation to determine its root cause and implement appropriate remediation measures.

Last updated: November 4, 2025