View and Monitor Personalized Trust status

Trust status in one.zuora.com serves as a centralized platform for monitoring the status, performance, and reliability of Zuora services. It offers personalized, real-time insights into service availability, incidents, and performance metrics relevant to your Zuora tenants. You can access detailed information, track historical data, and customize alerts to optimize Zuora deployments and ensure a seamless experience.

In the Trust Status page, you can view a comprehensive report about the following system updates:

System Status

System status provides vital information about the current operational state of the system. Regularly monitoring it enables proactive identification and resolution of potential issues, minimizing downtime and ensuring optimal performance.

Zuora’s Trust status is a convenient resource for monitoring service reliability and performance relevant to the Zuora Services applicable to your tenants. You can view the personalized trust status of the Zuora services and tenants applicable to you that belong to any of the following systems:

• AMERICAS - CLOUD 1 (NA1)

• AMERICAS - CLOUD 2 (NA2)

• ASIA PACIFIC - CLOUD 1 (AP1)

• EUROPE - CLOUD 1 (EU1)

• MARKETPLACE (CONNECT) APPLICATIONS

• ZUORA REVENUE CLOUD

• ZEPHR

• ZUORA ONEID

To view the detailed system status reports:

1. Click the drop-down icon to view the list of all the systems applicable to your organization.

2. Click the drop-down icon on the right of each system name to view the individual system status and the status of each of your services

Types of system status

Operational : The system or application is working as expected. All services are operational, and there are no known performance or accessibility issues.

Degraded Performance : There are problems affecting the performance of the system or application. As users, you could face slower response times, intermittent connectivity problems, or other performance-related issues. The service is currently accessible but not performing at its best.

Maintenance : The system or application is undergoing scheduled maintenance. During this time, updates and improvements will be applied, which may result in temporary unavailability or reduced functionality for you. Maintenance periods are usually scheduled and notified ahead of time.

Response time

The response time provides a detailed analysis of how quickly systems and applications respond, demonstrating their performance and responsiveness within a specific timeframe including Day, Week or Month. The graphs are crucial for identifying patterns, anomalies, and possible performance problems. Response time spikes indicate high load or potential issues that need investigation. It is crucial to regularly monitor these visuals to maintain system efficiency and handle user requests promptly.

The response times here are the average response times for the environment your tenants are in. For detailed response times specific to your tenant, you can view System Health within your tenant. See Zuora System Health .

Trust subscribers

Admins can monitor the users in their organization who are subscribed to Trust updates.