FAQs - Zuora OneID for Revenue
This section addresses common questions about the migration to Zuora OneID for Revenue, including user migration, onboarding notifications, login changes, rollback options, and API user considerations.
FAQs
The following questions are frequently asked about the Zuora OneID for Revenue:
Q: Will Zuora migrate all users of the tenant to Zuora OneID?
A: Yes, Zuora will migrate all users of a tenant to Zuora OneID together.
Q: How do I know if my tenant is successfully onboarded to Zuora OneID?
A: After we have onboarded your Zuora Revenue tenant to Zuora OneID, users of the tenant will receive an email notification with the new Zuora OneID account and activation link.
Q: How can I log in the current way after migration to Zuora OneID?
A: You can no longer access the current link. You will be required to use the new link and log in using the Zuora OneID.
Q: How can I roll back after I have migrated to Zuora OneID?
A: After a Revenue tenant is onboarded to Zuora OneID, you cannot roll back/revert the Zuora OneID.
Q: Is it recommended that Zuora Billing-Revenue Integrated accounts be migrated to Zuora OneID?
A: Zuora strongly recommends you to migrate Zuora Billing-Revenue Integrated accounts to Zuora OneID.
Q: I am an API user, how do I migrate my account?
A: Zuora's OneID does not support the migration of an API user. Continue using your account the same way.