Apply holds via the workbench
Use the Revenue Contract Detail page in the Workbench to apply holds to an entire contract, specific POBs, or individual lines and charges.
Use the Revenue Contract Detail page to apply a hold to a specific contract, POB, or transaction line.
Navigate to the contract
Navigate to Workbench > Revenue Contracts.
Search for your target revenue contract.
Hover your mouse over the contract line and click the View Revenue Contract (eye) icon. The Revenue Contract Detail page is displayed.
From here, your steps depend on the scope of the hold you want to apply:
Option A: Apply to the entire contract
Option B: Apply to Multiple POBs, Lines or Charges