Release holds via the holds dashboard
Release individual pending holds from the Holds dashboard in Workbench.
Procedure
While the Holds dashboard provides a unified view of all pending holds across the system, you must execute the release for each record individually. (If you need to release holds in bulk, refer to the Mass Actions section below).
Navigate to Workbench > Holds and ensure your view is set to Pending holds.
Locate the specific hold record you want to clear and hover your mouse over that row.
Click the Approve (check mark) icon. (Note: In this dashboard view, releasing a hold is executed via the "Approve" action).
In the Approval Comments window, select the appropriate Release Reason, enter your Comments, and click OK.
Repeat these steps for each individual hold record you need to release.
Once approved, the cleared holds will immediately move from the Pending view to the Released view on the dashboard.