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Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Zuora Data Centers

Data center migration

You can transfer data from one region to another to meet your business requirements.

Data center migration involves moving your data from one region to another. Zuora supports the migration of tenants from North America to Europe and from Europe to North America regions. The migration is executed in two phases:

  1. Migration of API sandbox tenants and their entities

  2. Migration of production tenants

The migration team supports you throughout the process including working with you to identify the best timing for the migration and performing service testing and validation once the migration is complete and tenants are operational in the new region. Contact your Zuora account team for pricing details.

You might choose to initiate data center migration to:

  • Reduce latency and improve performance

  • Secure multi-tenancy and allocate resources

  • Comply with domestic regulations and guidelines

  • Simplify maintenance with timezone-partitioned migration windows

  • Transfer data cross-border for geographical proximity

When considering data migration, note the following:

  • You should consult your internal legal policies before migrating data centers.

  • Migration is a one-time process per subscription. If a customer subscribes to Billing and Revenue, migration is considered two separate migrations.

  • Zuora does not support split migrations. The product team can work with you to customize the migration timeline if there is a legal or specific business requirement.

  • The standard migration package involves one migration per order. To reverse the migration, contact Zuora Global Support.

  • Multi-entity tenants cannot distribute data residency across two regions.

Prerequisites for data migration

  • Onboard all the new tenants to your Zuora site before the migration process. Adding new tenants on or after the migration window could lead to missing initial data.

  • Contact the data center migration team to decide the best window for migration. The system will experience a feature freeze and downtime of two minutes or less during migration.

  • Complete the migration intake form to identify prerequisite information for the migration including:

    • Intended region for migrating tenants

    • Tenant and entity IDs within the migration scope

    • Subscribed products or features

    • The preferred time frame for executing the migration

Post-migration changes

After the migration, you will observe the following changes:

  • URL change

  • REST and UI endpoint change

  • New central sandbox tenant with a new ID

  • Disabled tenants in the former data center region

  • Notifications auto-scheduled in UTC time zone (EU) or PT time zone (NA).

Last updated: October 10, 2025