Zuora University is designed for customers who use Zuora products and want to enhance their knowledge through structured eLearning courses. While the majority of content is available to registered customers, select learning materials are offered as open access and can be accessed by users who sign in with a personal email ID.

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1. What training is included with Zuora University?

Zuora University provides comprehensive, role-based training designed to help customers build expertise across Zuora products. Depending on your subscription tier, you gain access to structured learning paths that range from foundational knowledge (101 level) to practitioner (201 level) and advanced implementation and architecture topics (301 level).

The program includes:

• Self-paced eLearning courses with interactive content and practical use cases

• Newly released feature courses published throughout the year

• Virtual Live Classes (VLCs) led by instructors

• Badge and certification exam opportunities

• Personal sandbox access for advanced learners (Master tier)

With over 200 courses available, learners can choose flexible, on-demand learning or join scheduled instructor-led sessions to accelerate their progress.

2. What subscription options are available?

Starting February 23, 2026, Zuora University 2.0 launches a new three-tier subscription model, thoughtfully designed to support customers at every stage, from foundational learning to advanced product mastery and certification.

Customers with existing ZU seat(s) subscriptions can opt for early renewal to move to the new Foundation Tier package starting from February 2026. Customers not opting for early renewal to move, will be offered the new tier at the time of existing subscription expiration.

Essentials (Free)

The Essentials tier provides immediate access to foundational training, including:

• Implementation Starter Kit (ISK)

• 101-level courses for Billing and Revenue

• 101 exams and badges

• Access to select newly released feature courses

This tier is ideal for customers beginning their implementation journey or business users who need foundational product knowledge.

Foundation (Paid/Modular package)

• 101 and 201-level courses

• All newly released feature courses

• Virtual Live Classes

• 201 Certification (Certified Practitioner Billing/Revenue)

• Implementation Manager certification eligibility

This tier is designed for system administrators and project leads who configure and manage Zuora products.

Master (Paid)

The Master tier includes everything in Foundation, plus:

• 301-level advanced courses

• Personal training sandbox access

• Full access to Virtual Live Classes

• Architect-level certifications (Delivery Architect and Solution Architect)

This tier is ideal for advanced implementers, architects, and solution leaders.

Can I earn certifications through Zuora University?

Yes. Zuora University offers both badges and full certifications aligned to product expertise and role responsibilities.

Available badges include:

• Implementation Starter Kit (ISK)

• Billing and Revenue 101

• Billing and Revenue 201

• Billing and Revenue 301

Available certifications include:

• Certified Practitioner

• Implementation Manager

• Delivery Architect

• Solution Architect

Full certifications require an active Foundation or Master tier subscription.

How do I access Zuora University?

Zuora University is accessible through seamless Single Sign-On (SSO) using OneID.

With OneID:

• You use the same login credentials as your Zuora product access.

• No separate usernames or passwords are required.

• Free training content is available immediately.

• Subscription-based access can be requested once your seat is provisioned.

To begin, visit university.zuora.com and sign in with your OneID credentials.

Are Virtual Live Classes included in my subscription?

Virtual Live Classes (VLCs) are included based on your subscription tier. These instructor-led sessions accelerate learning and provide deeper coverage of key topics such as Billing, Revenue, advanced configurations, reporting, and certification preparation.

Classes are offered in multiple time zones and complement the on-demand coursework.

Clear here to learn more about the upcoming VLCs.

Can I share my training seat with a colleague?

No. Zuora University subscriptions are seat-based and assigned to individual users. Each seat is intended for one person at a time.

If a user leaves your organization, the seat may be reassigned by contacting university@zuora.com, subject to your organization’s seat entitlement.

What training is recommended during implementation and after go-live?

During implementation:

• The Implementation Starter Kit (ISK) should be completed before project kickoff.

• 101-level courses should be completed before the Design phase.

• 201-level courses are recommended before the Build phase for system administrators

After go-live:

• 101-level training is recommended for all business users.

• 201-level training is recommended for system administrators.

• Advanced certifications are recommended for implementation managers and architects.