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Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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Support and policies

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    Service level agreements

    • Legacy service level agreements

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thumbnailSupport and policies

Service level agreements

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Legacy service level agreements

Review legacy service level agreements

Legacy SLA

  • Zuora_Support_and_Service_Level_Agreement_before_September_30_2022.pdf

  • Zuora_Support_and_Service_Level_Agreement_for_Zuora_Modules_before_September30_2022_Zuora.pdf

Japanese language legacy SLA

  • Japanese_Zuora_Support_and_Service_Level_Agreement_before_September_30_2022.pdf

  • Japanese_Zuora_Support_and_Service_Level_Agreement_before_September30_2022_ZuoraModules.pdf

Last updated: November 21, 2025

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