AI Source and AI SubSource in the Audit Trail
Use the AI Source and AI SubSource fields in Audit Trail logs to determine whether a change was initiated through AI and trace it to the originating interaction.
Use the AI Source and AI SubSource fields to determine whether a change was initiated through AI and trace the change to the originating AI interaction.
AI Source
The AI Source field identifies the channel that initiated the change. The field can contain the following values:
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Empty: The change was not initiated through AI.
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Zuora AI: The change was made from the in-product Zuora AI experience.
AI SubSource
The AI SubSource field provides more specific information about the origin indicated by AI Source:
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For changes with an AI Source value of Zuora AI, AI SubSource contains the Zuora AI chat or session ID.
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For changes with no AI Source, AI SubSource is empty.
Where AI Source and AI SubSource appear
The AI Source and AI SubSource fields appear as columns in the following Audit Trail logs:
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Object Change Log
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Setting Change Log
Where supported, you can filter or search on these fields and include them in CSV exports.
Trace AI-initiated changes
Use these fields to distinguish AI-initiated changes from non-AI changes and to identify the channel that initiated each change.
For changes made through Zuora AI, use the AI SubSource chat or session ID to locate the originating conversation.