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Use the REST API - cancel a subscription

This article explains how to cancel subscriptions using the REST API by creating an order.

You can use the "Create order" operation to cancel a subscription. Before the Orders feature is enabled, you have to use the "Cancel subscription", "Amend", or "CRUD: Create amendment" operation.

To cancel a subscription by creating an order:

  1. Determine the values of the following variables:

    Variable

    Description

    $SubscriptionNum

    The number of the subscription to update. For example, A-S00000001 .

    $AccountNum

    The number of the account that will own the order. For example, A00000001 .

    $Today

    Today's date. For example, 2017-09-30 .

  2. Use the "Create order" operation to create an order under an existing account: To create the order under a new account instead of an existing account, specify the newAccount field instead of the existingAccountNumber field.

    Request

    POST /v1/orders/

    Request Body

    {
      "orderDate": "$Today",
      "existingAccountNumber": "$AccountNum",
      "subscriptions": [
        {
          "subscriptionNumber": "$SubscriptionNum",
          "orderActions": [
            {
              "type": "CancelSubscription",
              "triggerDates": [
                {
                  "name": "ContractEffective",
                  "triggerDate": "$Today"
                },
                {
                  "name": "ServiceActivation",
                  "triggerDate": "$Today"
                },
                {
                  "name": "CustomerAcceptance",
                  "triggerDate": "$Today"
                }
              ],
              "cancelSubscription": {
                "cancellationPolicy": "SpecificDate",
                "cancellationEffectiveDate": "$Today"
              }
            }
          ]
        }
      ],
      "processingOptions": {
        "runBilling": false,
        "collectPayment": false
      }
    }

To preview invoices for the updated subscription, use the "Preview order" operation.