Suspend and Resume subscriptions in Quote Studio
Enable Salesforce users to suspend and resume subscriptions directly in Quote Studio, configure suspend and resume details, and control access through permissions.
This feature enables Salesforce users to suspend and resume subscriptions directly in Quote Studio and is available from Quotes version 10.57.
With this feature, you can:
Suspend an active subscription from the Billing Account and Subscription Selector section.
Resume a suspended subscription from the same page.
Configure suspend and optional resume details using:
A quick suspend/resume flow (icon-driven).
The Quote Studio page while creating or editing a quotes (New, Amend, Renew).
Icons and states
On the Billing Account and Subscription Selector page in Quote Studio:
For active subscriptions, users with suspend permission see:
Amend, Renew, Cancel, and Suspend icons
For suspended subscriptions, users with resume permission see:
Only the Resume icon. Amend, Renew, and Cancel are not available while the subscription is suspended.
Prerequisites and other considerations
Supported only for Single Subscription Quoting (SSQ).
Suspend and Resume actions are available for:
New - create a subscription that will later be suspended or created directly in Suspended state
Amend
Renew
You cannot cancel a subscription in the same flow where you suspend or resume it. Cancel actions are available only when the subscription is not suspended.
You must also have the necessary profile-based permissions, which must be configured by an administrator through Feature Access Config. For more information, see <KC article>.
Note:Suspend/Resume is disabled by default for all users.
This feature works with the CPQ X Extensibility Framework and Rules Engine.
You can use the Extensibility Framework to set the appropriate suspend or resume fields and optionally display a toast message confirming that your changes were applied.
Use the link below for sample code to suspend and resume related fields. Follow the same pattern used in below sample, which demonstrates how to change the Quote Name using the beforeSave and beforePreviewCall hooks along with the updateQuote and toastMessageDisplay events. You can adapt this sample to set suspend or resume fields instead of updating the Quote Name.
For sample code, see Sample code 3.