Use the Suspend Selected button in Multi Subscription Quoting to suspend an active subscription, configure suspend and optional auto-resume dates, and complete the suspend action.

1. From the Billing Account and Subscription selector, select the subscriptions to suspend.
2. Click the Suspend Selected button.
3. Configure the order action dates:

   • Contract Effective Date

   • Service Activation Date

   • Customer Acceptance Date

   All default to today. Updating the Contract Effective Date typically updates the others based on existing Quote Studio behavior. For more information about these dates, see Order, subscription and amendment dates.

4. Configure the suspend policy:

   • Today - The subscription is suspended on today's date.

   • End Of Last Invoice Period

     Note:

     Valid only if the subscription has already been invoiced. Otherwise an error is returned from Billing.

   • Fixed Periods from Today - Enter Suspend Period (number) and Suspend Period Type (Day, Week, Month, Year). For example, 3 weeks from today – the subscription will enter Suspended status three weeks after today's date, not "suspend for 3 weeks".

   • Specific date - The subscription is suspended on a specific date.

5. Click Suspend.
   Note:

   • If the operation succeeds:

     • The modal closes.

     • A success toast message appears for 10 seconds, summarizing:

       • The subscription number

       • The action (suspended)

       • The suspend policy and, if configured, the auto-resume policy

   • The page does not auto-refresh. You must manually refresh the page to see the updated subscription status and icons.