Implementation Process
This task outlines the steps for collecting payment information, submitting transaction requests, notifying customers, and managing ongoing payment processes.
The implementation process consists of the following steps:
- Collect payment method information (direct debit account data) and mandates (signed approval, if required by the country) from customers.
- Submit payment transaction requests from Zuora to Worldline Global Collect Legacy to the customer's bank to debit the customer's account on a recurring basis.
- Send notifications to the customer to notify them in advance that a payment will be debited from their account.
- Ongoing management of mandates to keep them current, payment reconciliation, and handling payments which fail to settle and charge backs (reflecting them in Zuora)