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Implementation Process

This task outlines the steps for collecting payment information, submitting transaction requests, notifying customers, and managing ongoing payment processes.

The implementation process consists of the following steps:

  1. Collect payment method information (direct debit account data) and mandates (signed approval, if required by the country) from customers.
  2. Submit payment transaction requests from Zuora to Worldline Global Collect Legacy to the customer's bank to debit the customer's account on a recurring basis.
  3. Send notifications to the customer to notify them in advance that a payment will be debited from their account.
  4. Ongoing management of mandates to keep them current, payment reconciliation, and handling payments which fail to settle and charge backs (reflecting them in Zuora)