Reconciliation overview
Learn how payment and refund reconciliation outcomes update Zuora records, balances, statuses, and reporting data.
Zuora remains the system of record for payment and refund objects. Transaction reconciliation is part of the integrated payment experience. It requires synchronized statuses and transaction data in Zuora.
The integration maps reconciliation events to existing Zuora events. You can view transactions in standard Zuora reports. Normalized transaction data supports reporting workflows.
Reconciliation outcomes
The integration supports the following standard reconciliation outcomes:
| Transaction type | Reconciliation outcomes |
|---|---|
| Payments |
|
| Refunds |
|
Payment reconciliation outcomes update payment status, balances, and downstream billing artifacts in Zuora. Zuora records refund reconciliation outcomes in refund records and reporting.