Add a new lockbox file format

If you need to add a new lockbox file format, click the add icon in the top right and follow the steps in Configure the Configurable Lockbox Feature .

Upload a lockbox file manually

In the Lockboxes tab, locate the file format that your lockbox file uses, click the menu icon, and select Upload .

In the window that opens, select the file, and click Upload .

View payment details

All payments that are being processed or have been completed are shown in the Payments tab. The Payment Date mentioned here is from the bank provided file on the customer’s SFTP server, which denote when the external payment took place. Whereas the creation date in Zuora Billing denotes when that payment record was created by API calls.

To view the details of a payment record, click the menu icon, and select More Details .

The details page will display.

Download lockbox files from a configured SFTP server

After an SFTP location is set for a lockbox, you can set a schedule for downloading lockbox files from it, or manually initiate downloads.

To manually initiate the downloads, click the menu for the lockbox, and select Run Automated File Download . This triggers a normal Lockbox run where Lockbox downloads files from your SFTP server and automatically processes the files.