101

Successful Upload.

-

None

102

Successful Download.

-

None

103

No Record to Upload.

There is no record in the batch that was required to upload to the Updater.

Check result file on invalid credit cards. Refer to: how to read response file from datasource.

201

Invalid Credentials: PKCS12 key store mac invalid - wrong password or corrupted file.

The P12 key is invalid or incorrect password.

Check to see if the password for P12 file you saved in Zuora updater setup page is correct.

201

Invalid Credentials: stream does not represent a PKCS12 key store.

The P12 key is not a proper P12 file.

Check the P12 file you saved in Zuora updater setup page is correct.

201

Invalid Credentials: Received fatal alert: certificate_expired.

The P12 key is expired.

Check the P12 file you saved in Zuora updater setup page is correct.

201

Invalid Credentials: Keystore was tampered with, or password was incorrect.

The JKS key is invalid or incorrect password.

Check the password for JKS file you saved in Zuora updater setup page is correct. Refer to: how to create java keystore .

201

Invalid Credentials: Invalid keystore format.

The JKS key is not a proper JKS file.

Check the JKS file you saved in Zuora updater setup page is correct. Refer to: how to create java keystore .

201

Invalid Credentials: sun.security.validator.ValidatorException: No trusted certificate found.

The JKS key is invalid or expired.

Check the JKS file you saved in Zuora updater setup page is correct. Refer to: how to create java keystore .

201

Invalid Credentials: org.bouncycastle.openpgp.PGPException: exception decrypting secret key.

The PGP key is invalid.

Check you are using correct PGP private key to decrypt the response file. Refer to: how to generate a PGP key.

202*

Inactive Updater Account.

Your Updater Account is inactive.

Activate your previous updater account.

301**

Communication Error. [detailed error message.] Tracking Number: 1234567890

Zuora will automatically retry the batch.

If you always encounter this error, contact Zuora support with your tracking number.

401

General System Failure. [detailed error message.] Tracking Number: 1234567890

Unexpected error, contact Zuora support and provide your tracking number.

Once Zuora fixes the issue, manually retry the batch, or wait for the background retry job to run the next day.

501

CyberSource Response Code: COM - The merchant request file has been validated by CyberSource, processed and the response received.

Batch has been completed successfully. The response code and message returned by CyberSource indicates that the updater service on a batch is done.

None

502

CyberSource Response Code: DEC - The merchant request file was not processed because each record failed record level validation.

CyberSource returns message indicates that the batch is declined.

You need to fix all the PaymentMethod records that contained in this batch. Refer to: how to read updater response in record level.

502

Updater Declined the Request. CyberSource HTTP Status: 400 - Bad Request.

The response file is not available for download. Zuora will automatically retry the batch.

Two possible scenarios:

• Your batch was not submitted successfully. Check your email box to see if you received Batch Rejected email from CyberSource. If the email indicated that the batch was rejected. The response file will never be available for download. This is a rare situation.

• The response file was not generated by CyberSource. This is a rare situation.

If you cannot fix the issue, contact Zuora support or CyberSource support for further help.

502

Updater Declined the Request. CyberSource HTTP Status: 400 - Bad Request. Tracking Number: 1234567685

CyberSource uses HTTP Status to show result of file download. This code normally means your CyberSource business center username or password are invalid.

Login into CyberSource Business Center to validate if your username/password in Zuora updater setup page are correct, and save latest username password in Zuora updater setup page. If your username and password are correct, you can contact Zuora support or CyberSource support for further help.

502

Updater Declined the Request. CyberSource HTTP Status: 403 - Forbidden. Tracking Number: 1234567890

CyberSource uses HTTP Status to show result of file upload. This code normally means your CyberSource business center username or password are invalid.

Possible scenarios:

• The Account Updater is not enabled for your CyberSource merchant account.

• Login into CyberSource Business Center to validate if your username/password in Zuora updater setup page are correct, and save latest username password in Zuora updater setup page. If your username and password are correct, you can either contact Zuora support or CyberSource support for further help.

• In your CyberSource business center password, there are special characters such as "$!".