Overview

Zuora provides a payment method updater (PMU) console to help you track and manage the batch files and payment method information sent to the CyberSource Account Updater service. It is also used for troubleshooting, which will be discussed in the sections below. The console can be accessed by going to Zuora > Payments > Payment Method Updater .

This document reviews how to troubleshoot the Zuora PMU. As CyberSource, Vantiv, and WorldPay updater service setups are different, there are also some separate troubleshooting steps, including:

• reconciling the Zuora PMU with the enrolled updater service

• response codes specific to the account updater service.

See CyberSource Troubleshooting , Vantiv Troubleshooting , WorldPay Troubleshooting pages, depending on your service.

Batch Error Handling

Zuora provides the merchant with simple error messages with detailed responses that include customer-only and Zuora support fixes. The Response Code field uses a Zuora-defined three digit numbering system.

If the customer wants to parse Zuora's Updater Response Code , please be aware that the response messages vary by case and by updater. The suggestion is to only parse response codes. In the example below, the response code is 501 .

Understand the user information logged in the record

• If the card number is changed, PMU creates a new payment method. In this case, the created_by and updated_by fields for the new payment method are copied from the old payment method. The old payment method is closed, and its updated_by field is updated to the system user "3".

• If the card number remains the same, PMU updates the expiration date of the existing payment method, and the updated_by field is updated to the system user "3".