101

Successful Upload.

Updater Response: 0 - Valid Format

-

None

103

No record to upload.

There was no record in the batch that was required to upload to the Updater.

Check the results file on invalid credit cards. Go to troubleshooting and see how to read a response file from data sources.

301

Communication Error. Connection timed out, (or other detailed error message). Tracking Number: 1234567890

The network connection to the Vantiv (Now Worldpay) server is broken or the server IP is not in the white list for the Vantiv (Now Worldpay) production environment. Zuora will automatically retry the batch.

If you always encounter this error, contact Zuora support with your tracking number.

301

Communication Error. java.net.SocketException: Connection reset. Tracking Number: ytJJUaOFHW

The connection is disconnected due to invalid credentials

Correct the credentials.

401

General System Failure. (detailed error message).

Tracking Number: 1234567890

Unexpected error, contact Zuora support with your tracking number.

Once Zuora fixes the issue, manually retry the batch, or wait for the background retry job to run the next day.

501

The Request is Completed by Updater: Updater Response: 0 - Merchant Fiscal Day: 09102013

Batch has been completed successfully.

None

502

Updater Declined the Request. Updater Response: 1 - The account update file is not ready yet. Please try again later.

The response file is not available for download. Zuora will automatically retry the batch.

The response file was not generated by Vantiv (Now Worldpay) yet. You may need to wait for a few more days. If you cannot fix the issue, contact Zuora support or CyberSource support for further help.

502

Updater Declined the Request. Updater Response: 1 - Invalid Format

The XML syntax of the request is invalid.

This is a rare situation. Contact Zuora support.